Chiara Scodro Email & Phone Number

Londra, Regno Unito

Londra, Regno Unito

- manage incoming calls and emails at The Royal Exchange Grand Cafe an Sauterelle Restaurant;- make reservations for both Sauterelle, fine dining restaurant, and The Grand Cafe;- deal daily with regular customers and V.I.P.s, acknowledging them and updating guests' profile in the database;- monitor customers' satisfaction rate;- enroll PAs in memebership scheme;- small events management;- outline the floor plan for both restaurants prioritizing regular customers and special requests, and think on my feet during service rearranging the plan according to circumstances;- collaborate closely to floor managers and operation manager, draft cover analysis report, amend menus and keep track of ongoing offers and promotions.

Sydney, Australia

- manage bookings both over the phone and via email using Respack;- greet and escort guests to assigned seating;- resolve customer service queries and concerns with diplomacy and tact ensuring that both guests’ needs and business standards are satisfied;- cash handling using Micros.

Sydney

- greet and redirect guests according to their enquiry;- make/ cancel/ update restaurant reservations via Respack;- assign tables according to requests, availability, VIPs;- cash up (CC payments, validate entertainment cards and vouchers, tips record);

Londra, Regno Unito

- assist customers with reservations/cancellations over the phone and via email;- reservations management through Open Table;- update guests' database;- update competitors' offer;- responsible for the reception stocktaking;- monitor online reviews.

Singapore

- shortlist and contact potential Singaporean, Malaysian and Indonesian buyers on behalf of Italian trade fairs;- research potential business partners in Singapore and Malaysia for Italian companies, arranging B2B meeting;- draw up market analysis and feasibility studies focused on Singaporean and Malaysian market on required industries;- draft meetings agenda for incoming delegations;- draft minutes of monthly ICCS boards and annual General Meeting;- take part to networking, talks and institutional events.

Prague, Repubblica Ceca

- manage incoming calls (Italian and English) in the delayed and damage luggage department;- passengers' survey with reference to their feedback on support and suppliers' service provided.

Master'S Degree, International Economics -Enterprise Management, 110 Cum Laude

Activities and Societies: First Prize in the local competition "Ritratto di un'impresa responsabile" (Portrait of a responsible.

Bachelor'S Degree, International Economics, 110

Activities and Societies: Ritratto di un'impresa responsabile, students competition organized by Raggruppamento di Bassano di.