As a Client Success Manager, I focus on customer service and client retention, ensuring each client receives value far exceeding their investment in Gartner services by understanding the client’s business priorities and identifying the most effective ways to support clients through their Gartner license.- Regularly meet and engage with clients virtually to understand their business priorities- Leverage our Gartner resources and align them to our client's initiatives and KPIs-… Show more As a Client Success Manager, I focus on customer service and client retention, ensuring each client receives value far exceeding their investment in Gartner services by understanding the client’s business priorities and identifying the most effective ways to support clients through their Gartner license.- Regularly meet and engage with clients virtually to understand their business priorities- Leverage our Gartner resources and align them to our client's initiatives and KPIs- Onboard new clients and introducing them to Gartner's best practices and resources- Help assemble value plans to establish ROI Show less

-Finance Operations- Account Management•Manage and maintain the contractual relationship with twelve of our Fee For Service (FFS) suppliers •Help monitor and facilitate AP, Returns, 3PL, & TPC debit reconciliation processes- First point of escalation.•Resolve and negotiate supplier escalations and disputes•Collaborate with supporting teams and monitor work queues to ensure requests get addressed in a timely manner.

• New customer implementation and onboarding• Contract analysis/audit• GPO and medical supplier verification on both item and contract levels• Issue Charge backs, credits & rebills, and validate customer pricing• Support the manager, team lead, and account managers to meet current business objectives and aid in process improvement initiatives.

-Master Data Management-• Monitor work queues and manage data processes to analyze business functions and their different relationships. • Support the team for the creation, maintenance, and resolution of any escalations regarding customer accounts, items, or vendors. • Provide quality customer service, including interacting with customers, answering inquires, and complaints. • Support the manager, team lead, and account managers to meet current business objectives and aid in… Show more -Master Data Management-• Monitor work queues and manage data processes to analyze business functions and their different relationships. • Support the team for the creation, maintenance, and resolution of any escalations regarding customer accounts, items, or vendors. • Provide quality customer service, including interacting with customers, answering inquires, and complaints. • Support the manager, team lead, and account managers to meet current business objectives and aid in process improvement initiatives. Show less

• Streamline the Enterprise IT buying process through pre-packaged solutions• Partner with clients to uncover opportunities for improved IT efficiency• Use industry specific knowledge to help clients navigate the new style of IT• Utilize Hewlett Packard Enterprise’s technical experts to solve client needs• Engage clients through digital and personal channels

• Responsible for selling Information Technology products, services, and licensing. • Held to a minimum of 50 calls per day while engaging in conversations with CTO’s, CIO’s, and other c-level executives to implement and provide the best IT solutions for their needs.http://www.forbes.com/sites/davidewalt/2015/05/27/thai-lee-shi-international/