Responsible for planned maintenance activities, ensuring that contractural maintenance is conducted on client sites throughout the South of the UK. • Co-ordinating with Area Managers to deploy their engineers to client sites to conduct routine maintenance and repairs• Negotiating with hospitality clients regarding access for engineers to visit without affecting their regular trading routines, as well as any additional payment terms or quotations • Managing relevant documents for client access such as Risk Assessments and Method Statements, and any other documentation clients require to gain access to their premises • Manage and prioritise customer complaints regarding delays on parts and availability of engineers

Responsible for development of repeat business from existing account holders and converting new trade customers into account holders. • General sales account management on accounts based at Edenbridge Depot, through telephone calls, face to face conversations and product marketing• Creation of draft product and sales marketing collateral
Up sell to clients buying over the counter in depot Running monthly reports and reaching out to account holders with dormant sales activity

(Left role due to redundancy) Control of all Clubfoot pediatric product orders leaving the business on a daily basis, ensuring that the relevant taxation, country of origin and export rules are observed on each shipment. C-Pro Direct re-sells and manufactures its own boots and bars to correct the defect of Clubfoot in young children as they grow.• Raise the correct delivery paperwork as per commercial status of orders, ensuring that the correct type of invoice and billing amount has been raised. Including any import taxes applicable at the receiving country.• Work with foreign Customs Authorities to aid the transportation of orders to our customers in nations with challenging economies, and the US who regularly change the goal posts on status of Medical Products.• Liaise with Senior Staff and receiving charities to ship out used and donated products for children suffering Clubfoot in challenging parts of the world.

Store Customer Assistant responsible for serving customers and assisting them with store related queries. When on shift I also need to make sure that the presentation and quantity of the stock is kept in a manner which enables the customer to easily find and get what they're looking for. Additionally ensuring that special offers, reductions, and new items are easily seen and are appealing to the customer.It's wasn't just a "check out girl" job, I enjoyed working with the team to maximise the sale of the stock we're given in order to contribute to the success of the store and the wider company.

Employed within OTC Direct an Alliance Subsidiary in their Sales Team responsible for taking orders from Pharmacists nationwide. Dealing with queries and complaints and liaising with the Field Representatives regarding prospective customers. Individually I was responsible for various Pharmacist account bases, where I was required to reach various sales targets on a monthly basis. Customer retention was also a very important part of the job, and winning customers back from rival suppliers was something I was well respected for.In my time with the company I was nominated twice for Alliance's Annual Salesperson of the Year Award. By the time I left to have my baby I had the biggest account bases within the team and was the teams highest commission earner.

Started as a cashier in the Putney Branch taking customers money, payments and issuing foreign currency and withdrawals. I would also be required to recommend NatWest services and products based on the customers account history. Also the bank required me to meet individual and branch sales targets on a monthly basis. In my final year at this branch I was supervising the cashier counter staff on a regular basis, ensuring that targets were met. And at the end of the working day I was responsible for ensuring the branch and cashiers moneys were accounted for and balanced.Moved to Clapham Junction Branch in August 2007 where I was front of house, dealing with and processing customers queries and complaints. Advising customers on the most efficient way for them to get the service they require in or out of the branch. I would also arrange appointments for customers to talk with various staff members regarding a range of NatWest services. When required I would step up to supervise the cashier counter staff and deal with any escalated customer or staff issues put before myself when I was supervising.

My day to day role at the branch was taking customers money, payments and issuing foreign currency and withdrawals. I would also undertake some back of house administrative tasks such as opening branch mail, photocopying forms and sending out customer letters.