As an Operations Manager at Designerie, I specialize in enhancing operational efficiency and reducing costs through innovative solutions and strategic technology implementation. Key achievements include:- Trade Show Leadership: Managed and optimized trade show operations, significantly reducing logistics expenses with cost savings estimated in the five figures per show. Successfully embodied and promoted our brand’s vision at numerous industry events.- Warehouse Optimization: Spearheaded the integration of the Packsize system, significantly reducing in-transit damage, tailoring packaging to product dimensions ("right-sizing"), and cutting corrugate costs by 20% on average and up to 56% in specific cases.- Ergonomic Enhancements: Introduced ergonomic solutions such as a cost-effective pallet stretch wrapper and an automated banding machine, improving freight handling efficiency and safety. These changes not only enhanced the physical well-being of warehouse staff but also ensured a consistent appearance and integrity of delivered goods.- Safety and Compliance: Formulated and enforced internal safety protocols, ensuring a secure and compliant working environment.- Technology and Network Upgrades: Reconstructed our internal network infrastructure and negotiated with local fiber providers to dramatically increase internet speed and consolidate network and security systems. This revamp also bolstered on-premises security, substantially decreasing lost inventory and damaged freight claims.Throughout my tenure, I have worked closely with cross-functional teams to facilitate seamless integration of new technologies and practices, focusing on maximizing productivity and reducing operational costs. I pursue continuous professional development, engaging in workshops and online courses, including Hubspot, to stay ahead in my field.

In this role, I managed maintenance operations for a portfolio of 144 residential units, overseeing both routine upkeep and complex renovation projects. Key accomplishments include:- Team Leadership and Development: Managed and mentored one maintenance technician, guiding their professional growth and transition to a more advanced role with a new company, reflecting a commitment to team development and leadership.- Vendor Management and Quality Control: Actively managed relationships with a variety of vendors, making strategic decisions to replace vendors based on performance and safety considerations. This ensured compliance with building and electrical codes and upheld high standards of quality and safety in maintenance work.- Project Management: Led the monthly remodeling of 1-2 units, personally handling critical repairs and updates such as wall repairs, electrical updates, and plumbing. Coordinated with external contractors for major renovations including flooring, painting, and cabinetry, ensuring projects were completed to high standards.- Operational Improvements: Significantly enhanced response times to resident service requests, reducing wait times from one week to under 48 hours. Initiated a proactive maintenance approach that improved building maintenance and resident satisfaction. Notably improved the property's curb appeal by upgrading lobby lighting, which transformed communal spaces from dimly lit to bright and welcoming environments.This position allowed me to leverage my skills in operational management, team leadership, and project execution to significantly improve the living conditions and satisfaction of residents.

As a Maintenance Technician at our Minnetonka Portfolio, I was responsible for maintaining 281 units, encompassing apartments and villas. My role involved a broad range of maintenance duties that ensured the highest quality of resident experience. Key contributions include:- Technical Expertise: Performed maintenance across various domains, including HVAC, plumbing, electrical systems, and landscaping. Specialized in electrical maintenance, successfully diagnosing and resolving complex issues such as intermittent electrical faults in residential units.- Innovative Problem Solving: Addressed a challenging electrical problem in a resident’s unit by pinpointing and repairing a faulty electrical meter, working collaboratively with electrical contractors and utility providers. This solution prevented the need for extensive and costly replacements that would have impacted dozens of residents for a prolonged period of time.- Operational Efficiency: Developed and implemented a systematic approach for managing pool chemicals, creating adjustment charts that significantly improved the consistency and quality of water maintenance. This initiative prevented chemical imbalances and ensured the pool remained open, safe, as well as smooth and hydrating for resident's skin.- Resident Relations: Established a reputation for open, honest communication and quick, effective service, often receiving commendations from residents for my responsiveness and quality of work.- Collaborative Teamwork: Worked closely with the Maintenance Coordinator to effectively prioritize and execute work orders, leveraging each other’s strengths and coordinating with external contractors when necessary. Also provided support to adjacent properties, enhancing service levels across the portfolio.This position enabled me to utilize and enhance my technical skills while delivering tangible improvements in property maintenance and resident satisfaction.

- Ensure all lighting and rigging in 6 studios is in operating condition, well maintained and ready for live shows broadcasting to 90 million homes nationwide- Assist the Set Dressing team in all practical light rigging and electric- Repair broken or underperforming lighting fixtures- Program, update, and operate lighting control boards

-Filmed various events for Richfield Public Schools including School Board Meetings, Graduations, and other special events.-Implemented, expanded and maintained a full live streaming suite to broadcast board meetings starting during the Covid-19 Pandemic.-Working with key decision makers, I researched systems, assembled a parts list, and helped with the bidding process to bring the new system online- Worked as a consultant for ongoing video needs of the district

-Shift leader for MSP Hub Lite-Site trainer and POC for implementing new policies and SOP including weekly learning workshops-Coached and developed Associates in real time on the floor-Created training material for Community Associates across the company as part of a carefully selected Tiger Team-Traveled to Las Vegas market for Problem Solving Boot Camp and implemented a Problem Solving mindset in local market and encouraged the use of A3's-Selected to staff Midwest help desk channel for all escalated driver support issues (Compliance, Trust and Safety, Background and DMV Checks)

- Selected to work as a team of 22 from across the nation tasked with improving local team processes, access, and consistency across all facets of support- Traveled to our central support team in Nashville for one-on-one training with subject matter experts- Relayed training to the Midwest territory consisting of Minneapolis, Milwaukee, St. Louis and Chicago- Driving force for collecting process improvement from local teams and relaying needs to appropriate teams to create proper tools and software to support driver facing roles

-Guided drivers though on-boarding process-Supported drivers with real time support and feedback-Expanded driver support 50x from 10 drivers/week to 500 drivers/week-Ensure compliance in local markets by working with Lyft's Regulatory team-Helped build the brand by coordinating local events and pop-ups with in-house and 3rd party brand ambassadors

- Lead team of up to 7 people in the lawn care department to maintain commercial properties of large corporations- Required to walk the entire site after completion to ensure it met our clients expectations of us- Run entirety of our teams operations and staffing on days when Foreman was absent

- Constantly updating store inventory so products were in stock when they were needed- Ensure toner refills were up to our high quality standards by auditing and testing so they would never fail on our customers- In the unlikely event we had a failure, work directly with our suppliers, staff and the end user to find a resolution immediately.- Manage store budget to ensure we were providing the best quality product for our customers and introducing new products as we saw profitable.

Manage a start up coffee shop, Advise advertising and coffee selections. Create Schedule for 17 employees and manage shifts of up to 4 employees. Order supplies to ensure products are always in stock.

Responsible for making and serving drinks while interacting with customers, operating theregister, and greeting customers as they arrive in the store. Manager on Duty dutiesincluding taking deposit to off site bank, keeping store in running condition, handlingcustomer complaints, and setting store up for next shift.

Volunteer Tech since 7th grade. I have worked on productions including, Dance Competitions, Football, Soccer, Lacrosse, Basketball, and Hockey.

Sell multiple video and digital cameras, and accessories. Educate customers on new cameras and technologies. Perform minor repairs on digital and film cameras. Develop, print, and retouch 35mm and APS film. Assist in opening/closing the store.

Responsible for making and serving drinks while interacting with customers, operating the register, and greeting customers as they arrived in the store. Opening and closing duties including taking deposits to the cash room, cleaning and sanitizing the store for the next day, and receiving bakery items. Sold and stocked merchandise.