Leads the implementation of a comprehensive digital business operations strategy to drive digital transformation, engagement, and internal collaboration.

Vendor relations for the service vertical of a SaaS product.• Build and analyze statistical forecasting models, communicate with vendors to meet demand goals• Lead the Quality Assurance team to achieve a high standard of customer satisfaction• Lead Compliance team to set policies and audit for vendor requirements• Vendor training and onboarding• Taxonomy to support matching consumer-interpreter language pairs

Vendor management and compliance for Boostlingo, a language software and technology company.

Designed and implemented programs for international student acclimation, retention and to promote campus global engagement.• Service analysis and design emphasizing efficiency and usability• Audited, designed and implemented website content, communication plans and instructional materials for a diverse audience• Provided holistic support for international students• Compliance, policy development and risk analysis

Managed application and immigration processes for over 800 annual inbound exchange students from 100 partner universities. • Holistic student support from nomination through program duration.• Advised on complex immigration benefits and regulations for student visa holders and ensure institutional compliance with immigration regulation and contractual agreements.• Organized engagement, networking and community outreach events for exchange students. • Supported degree seeking student population, developed and presented large-scale workshops, trainings and orientations for diverse audiences. For example: I reworked content on American culture for an audience of 900 new international students.• Supervised an amazing student employees who taught me new things every day.

Served on a team that advised a population of 5000 degree seeking international students on immigration and acculturation topics.• Presented large-scale workshops for students and training sessions for faculty and staff.• Led a committee to support undocumented students on campus. Coordinated and presented training sessions on advising undocumented students for staff and faculty.• Internal Revenue Service certification to advise on tax filing requirements for international students, staff and faculty.

Provided administrative support to the international student advising team. • Managed the primary email account for over 5000 international students and alumni. • Assisted customer service teams to resolve student and staff inquiries. • Issued immigration forms for student visa applications.

Managed admissions, immigration and check-in processes for an English as a Second Language school with over 200 students.• Provided immigration services to for a consortium of 11 universities in Texas. • Supervised student services staff members. • Reviewed program level student survey results, recommended and implemented changes to student services.• Implemented enhanced functionality within the student record database system, trained staff and faculty on database procedures. • Liaised with foreign agency financial sponsors to resolve academic, financial and immigration issues.• Sourced a new student health insurance vendor and coordinated student health insurance benefits with the provider.• Wrote and delivered orientation and immigration information workshops for an English language learner audience.

Compliance and regulatory documentation oversight for international clinical trials.• Liaised with research sites, sponsors and monitors to resolve regulatory issues• Disseminated study-related protocols and safety information• Processed site payments• Trained interns

Anthropomorphic measurements of 8th grade students for an NIH funded diabetes intervention study.• Verified measurements of other staff for accuracy• Ensured adherence to study protocol• Supervised equipment set-up and calibration

UCLA Phonetics Lab• Processed, uploaded and maintained content on the UCLA Phonetics Archive website: http://archive.phonetics.ucla.edu• Entered data and metadata• Worked with materials including rare reel tape recordings and delicate, original documents