Sean Conroe Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, United States

Steered efficient and accurate delivery operations while maintaining a commitment to quality and customer satisfaction.- Loaded and operated a utility van and/or box truck, ensuring the safe and timely transport of goods to designated locations.- Prioritized quality and accuracy in every delivery, guaranteeing that customer expectations were consistently met or exceeded.- Communicated valuable feedback on delivery routes, contributing to the optimization of logistical operations.- Proactively identified and reported requirements for vehicle maintenance, ensuring a reliable and well-functioning fleet.- Market lead, executing all load in/out, set up & POS. Key Achievements:- Demonstrated exceptional attention to detail, resulting in a track record of accurate and error-free deliveries.- Collaborated with the team to enhance delivery routes, contributing to increased efficiency.- Played a pivotal role in maintaining the reliability and performance of the delivery vehicle fleet through timely maintenance reporting.

Renton, Washington, United States

Collaborated with clients to meet their needs, exceeded sales goals, and fostered lasting relationships to ensure customer loyalty.Worked closely with clients to understand their requirements, consistently achieving and surpassing core Key Performance Indicators (KPIs).Pioneered and organized the inaugural in-store event, hosting 500 people in collaboration with Collins Family Orchard for a successful cider press, enhancing brand visibility and engagement.Maintained a keen focus on brand visual standards, ensuring a consistent and appealing brand presentation on the sales floor.Key Achievements:- Achieved and exceeded sales targets through effective client engagement and relationship-building.- Spearheaded a high-impact in-store event, showcasing creativity and collaboration skills.- Upheld and surpassed brand visual standards, contributing to a compelling in-store environment.

Tukwilia, Washington, United States

Led a high-performing Technical Support team, driving exceptional customer experience through strategic enhancements.- Spearheaded the transition from Zendesk to Gorgias, optimizing Help Desks and streamlining customer support processes.- Identified and resolved common design/shipping issues, collaborating effectively with leadership to improve overall product quality.- Oversaw the inbound parts for comprehensive testing and warranty processes, ensuring product reliability and customer satisfaction.Key Achievements:- Successfully implemented a platform transition, improving the efficiency of technical support services.- Played a pivotal role in enhancing product quality, contributing to increased customer satisfaction.- Efficiently managed inbound parts processes, reducing turnaround time for testing and warranty procedures.

Seattle, Washington, United States

- Directed end-to-end customer relationships, executing strategic initiatives for successful program launches and fostering key partnerships.- Managed comprehensive customer relationships from initiation to successful implementation, implementing performance metrics for precise program launches.- Collaborated closely with C-Suite Executives on strategic initiatives, resulting in the successful launch of three companies on the nok platform.- Worked in tandem with the COO and Senior Account Manager to develop and strengthen partner relationships, contributing to overall business growth.Key Achievements:- Demonstrated proficiency in executing successful program launches, contributing to increased partner satisfaction.- Successfully launched three companies, showcasing strategic thinking and collaboration skills.- Contributed to the development and enhancement of partner relationships, fostering a positive and collaborative business environment.

Seattle, Washington, United States

Delivered top-tier support, authored operational procedures, and managed remote customer support teams, driving ROI for brands.- Provided exemplary support for partners and internal departments, expertly triaging T1 and T2 support issues through Zendesk.- Authored Standard Operating Procedures (SOPs) and maintained a technical Knowledge Base, enhancing efficiency and driving return on investment for brands and partners.- Managed remote Intercom customer support teams for b8ta.com and internal retail support teams, ensuring seamless communication and support processes.Key Achievements:- Demonstrated excellence in issue resolution, contributing to elevated partner and internal satisfaction.- Authored SOPs and maintained a technical Knowledge Base, optimizing support workflows.- Successfully managed remote customer support teams, fostering a collaborative and high-performing work environment.

Seattle, Washington, United States

b8ta is a retail-as-a-service (RaaS) company that provides software to enable makers to sell goods, collect data, and test markets in b8ta's own physical stores and on b8ta.com.Customer Experience & People Development: Led a team of 6 to create world-class experiences, resulting in a location-specific rating of 4.7 on Google and an NPS of 95. Managed online support (Intercom). Developed teams using FYI core competencies, contributing to ongoing operational success.Account Management & Customer Success: Oversaw the launch and development of 500+ brands in-store. Analyzed data and performance trends, providing comprehensive feedback to drive platform adoption and ensure partner success. Collaborated directly with Customer Success and Sales teams.Marketing & Community Management: Redesigned and redefined processes for event/marketing needs. Acted as the lead from retail, collaborating with Corporate marketing to ensure retail's voice was heard. Executed over 100 retail marketing activations, leading and developing a team of 25 GMs.Program Management: Conceptualized and rolled out all aspects of b8taLocal, a B2B partnership program highlighting small businesses, providing exposure, sales, and valuable insights/data.People & Culture: Established an LGBTQIA+ employee group to offer support and provide recommendations for creating more inclusive communications and policies across the company.

Seattle, Washington, United States

Training and Technical Support: Spearheaded the development of Learning Management System (LMS) content for over 500 product launches. Collaborated with external partners to gather feedback and best practices for enhancing training curriculums. Led training and onboarding sessions for new management teams during the company's expansion from 4 to 25 locations.Logistics and Operations: Directed all operational aspects, including hiring/staffing, coordinating store events/marketing, overseeing inventory management for 3,000+ SKUs, managing customer fulfillment, and cultivating intricate vendor/partner relationships.Customer Experience: Played a key role in developing customer experience standards, shaping in-store interactions and partner relationships for optimal satisfaction.Key Achievements:- Developed comprehensive LMS content, contributing to the success of over 500 product launches.- Successfully managed operational facets during a significant expansion from 4 to 25 locations.- Established and maintained high standards for customer experience, fostering positive in-store and partner relationships.

Seattle, Washington, United States

Directed all facets of a $550K business, implementing strategic programs and achieving substantial business growth.- Managed all operational, marketing, sales, customer experience, and HR aspects, successfully overseeing a $550K business.- Implemented a Client Loyalty Program, enhancing customer engagement and fostering repeat business.- Authored Standard Operating Procedures (SOPs) and maintained a Knowledge Base, streamlining operational workflows.- Launched and conducted training for retail staff on Netsuite ERP, ensuring efficient and informed business operations.- Led local marketing and events initiatives, achieving a remarkable 20% Year-over-Year business growth.Key Achievements:- Successfully implemented a Client Loyalty Program, contributing to increased customer retention.- Streamlined operations through the authorship of SOPs and the implementation of a Knowledge Base.- Achieved significant business growth through effective local marketing and events strategies.

Seattle, Washington, United States

Forged strategic partnerships and implemented innovative programs for community engagement and growth.- Built and nurtured relationships with sponsors, local officials, and community organizations, contributing to a robust network of support.- Developed and executed comprehensive marketing outreach plans, events, and social media strategies, increasing brand visibility and community engagement.- Created and managed an Affordable Housing Program in collaboration with key housing providers, showcasing commitment to community welfare and inclusivity.Key Achievements:- Successfully cultivated strong sponsor relationships, enhancing the financial support for the organization.- Implemented effective marketing and social media strategies, resulting in increased brand awareness.- Pioneered an Affordable Housing Program, fostering community collaboration and addressing social needs.

Seattle, Washington, United States

- Led a team of 5, fostering individual growth in all aspects of dedicated store responsibilities.- Developed extensive marketing initiatives and forged collaborative partnerships with businesses and non-profits aligned with Timbuk2's vision. - Served as the lead voice for Timbuk2 Seattle's social media.- Organized in-store events to establish relationships with new and existing clients, contributing to community engagement.- Spearheaded the execution and creation of in-store visuals and displays, ensuring an appealing and cohesive brand representation.- Updated and created a new Policy & Procedure manual for use across the retail channel, contributing to streamlined operations.- Managed payroll, scheduling, store expenses, and day-to-day store operations, ensuring efficiency and adherence to standards.Key Achievements:- Successfully led a team, fostering individual growth and team cohesion.- Developed impactful marketing initiatives and established valuable partnerships.- Organized engaging in-store events, contributing to community building.- Enhanced visual merchandising for a more appealing brand representation.- Implemented a comprehensive Policy & Procedure manual for streamlined operations.- Managed day-to-day store operations with a focus on efficiency and adherence to standards.

Seattle, Washington, United States

Pioneered and led an urban farming non-profit, driving community engagement and sustainable practices.- Founded and spearheaded an urban farming non-profit, organizing successful yearly fundraising events that averaged ~$15K.- Developed and nurtured relationships with volunteers, community organizations, and sponsors, fostering a collaborative and supportive network.- Managed social media, content creation, and website maintenance for a community of 2K followers, ensuring effective communication and community engagement.Key Achievements:- Established a thriving urban farming non-profit, contributing to sustainable practices and community education.- Successfully organized and led yearly fundraising events, securing vital financial support.- Cultivated a strong community presence through effective social media management and content creation.

Seattle, Washington, United States

Sustainable landscaping.

Seattle, Wa

Managed all creative aspects of in-store visuals by adapting company standards to reflect a Seattle-specific environment with over 11,000 square feet of storefront.Custom Merchandising Standards:- Implemented custom merchandising standards tailored to the unique needs of the store, optimizing product presentation and customer experience.Loss Prevention and Efficiency:- Successfully decreased store shrink to below company standards, achieving a significant reduction from 1.06% to an impressive 0.13%. Implemented efficient loss prevention strategies.Sales Growth Contribution:- Played a key role in contributing towards a 3% increase in sales in 2010 and a notable 6% growth during 2011. Collaborated with cross-functional teams to enhance sales strategies.Key Achievements:- Introduced and maintained custom merchandising standards, elevating product presentation.- Achieved a remarkable reduction in store shrink from 1.06% to 0.13% through effective loss prevention.- Contributed significantly to sales growth with a 3% increase in 2010 and a noteworthy 6% increase in 2011.

Seattle, Wa

Content Contribution:Contributed insightful articles for Worldchanging.com and the Revised edition of "Worldchanging: A User's Guide for the 21st Century," showcasing a deep understanding of diverse topics.Graphic Design and Material Creation:Generated graphics and designed materials for both online and print platforms, enhancing the visual appeal and effectiveness of content.Content Editing:Edited content submitted by a geographically diverse author base, ensuring a consistent and high-quality standard across publications.Key Achievements:- Authored engaging articles for Worldchanging.com and the Revised edition, demonstrating strong writing skills.- Produced visually appealing graphics and materials, contributing to an enhanced user experience.

Seattle, Wa

Launched Diesel's first Seattle location.Community Engagement:Actively worked within the community to spread awareness and promote the Diesel brand, fostering positive relationships.Business Growth:Doubled business within a span of 3 years, implementing effective strategies for sales and customer engagement.Loss Prevention Excellence:Maintained a consistent shrink rate below 2%, showcasing strong skills in loss prevention and operational efficiency.Client Program Development:Created one of the company's top-performing client programs, contributing to enhanced customer loyalty and satisfaction.High-Value Client Management:Managed one of the top 2 customer clients in the company, overseeing a customer who spent over $60,000 per season.Key Achievements:- Successfully launched Diesel's first Seattle location, establishing a strong brand presence in the local market.- Played a pivotal role in doubling business within 3 years through effective sales strategies.- Maintained a remarkable shrink rate below 2%, showcasing strong operational and loss prevention skills.- Developed and implemented a top-performing client program, enhancing customer satisfaction.- Managed high-value clients, fostering relationships with a customer spending over $60,000 per season.

Las Vegas, Nv

Successfully launched the 2nd Las Vegas location for Diesel.Visual Merchandising Expertise:Attended regional Visual Merchandising trainings, acquiring valuable skills to enhance store aesthetics and product presentation.Team Supervision:Supervised a staff of 10-15 employees, providing effective leadership and ensuring smooth store operations.Comprehensive Operations Training:Underwent extensive training in all areas of store operations, demonstrating a commitment to mastering various aspects of retail management.Rapid Promotion:Demonstrated outstanding performance, leading to a promotion to Assistant Manager within 1 year.Key Achievements:- Successfully launched Diesel's 2nd Las Vegas location, contributing to the brand's expansion.- Acquired expertise in Visual Merchandising through regional trainings, enhancing store aesthetics.- Effectively supervised a team of 10-15 employees, ensuring a positive and productive work environment.- Completed comprehensive training in store operations, showcasing versatility in retail management.- Received a rapid promotion to Assistant Manager within 1 year, highlighting exceptional performance.

Associate Of Arts - Aa, Sustainable Agriculture (Sage Emphasis), 3.8

Photography