Steven Buscher Email & Phone Number

Pahoa, Hawaii

Certified Wellness Wave Life Coach promotes healthy living strategies with Reiki Teddy Bears

Hilo, Hawaii

The Life Coach process guides you to discovering the steps you need to take to reach your full life potential. Explore and awaken to your life intention! Manifest your dreams with clear goal setting and established timelines. www.wellnesswave.org

Hilo, Hawaii

DJ & Electronic Music Producer known as “MysteryINK”. Public Figure & Peace Activist with Peace-Love-Unity.org known as “Scooby Hugs”• http://mysteryink.bandcamp.com - Bandcamp Album • http://www.myafton.com/mysteryink - Booking Agency Link’• http://www.bears4peace.org - Life Coaching Page• http://www.reverbnation.com/mysteryink - Reverbnation Profile• http://www.soundcloud.com/mysteryink - SoundCloud DJ Sets• http://www.mixcloud.com/mysteryink - MixCloud DJ Sets• http://www.facebook.com/scoobyhugs - Facebook Personal Page• http://www.facebook.com/scoobiehugs - Public Figure Profile

Eugene, Oregon Area

Sharing stories of Attitude Of Gratitude to all those who surround the Za Cart Pizza Portal in Eugene, Oregon off 7th & Chambers. Bringing inspiration with spellbound stories of Peace, Love & Unity that bring together strong intentional communities.

Asheville, North Carolina

A four-time Ultra Music Festival performer, DJ MysteryINK (formally Scooby) brings the best in electronic dance music to Asheville North Carolina. He specializes in breakbeats, house, trance, psy-trance and tech house. Presently ranked the #1 DJ according to reverbnation.com DJ MysteryINK continues to bring the noise all throughout the country.

Arden, North Carolina

Customer Service for ProActiv, Wen Healthy Hair Care by Chaz Dean, Sheer Cover & Meaningful Beauty by Cindy Crawford. Maintained position as Most Valuable Employee by having the best over all Customer Service & Cancel / Save rate in all of Guthy-Renker world wide call centers. Worked as a mentor to train other Customer Service Associates in how to retain customers, cross sell and achieve higher QA scores.

Palm Beach, Florida

• Order, install, troubleshoot and repair computer and network equipment.• Collaborate with domain host and customers to make changes to website design.• Installed & configured accounting applications such as Intuit Proseries, Quickbooks, Sax Tax, PeachTree on the Terminal Server.

Cap Canaveral, Fl

• Working as a Domain Administrator for contractor agency Arnold Hanafin for Defense agencies, & Boeing. Boeing was losing their contract with NASA.• Short-term contract was to locate every workstation and server on the network. Determine whether the workstations & servers had DNS installed so we can use WSUS and Patch Link to send patches across the network. Also updated Active Directory with computers not in use.• Used Hyena to obtain the list. Compared list to Active Directory, and internal audit list to determine DNS & patches installed. Also used various nslookup, arp, tracert and other DOS base commands to build a list of PC’s. Compiled the list of PC’s into an Excel Spreadsheet. Removed duplicate entries. Project was a complete success.

Orlando, Florida Area

• Managed 112,000 servers for Disney, ABC and ESPN working for IBM. Installed Symantec Antivirus, Windows Updates, Security Updates, ISS & Tripewire. Managed Security Projects and Change Management. Primary hands on support for servers at Data Center.• Working with Tivoli, customer generated & HP Openview monitoring events to solve alarms. These events were issues with Netbackup, Server connectivity, Storage Space, Power Failures, and any issues in which the servers were not acting as designed. • Decommissioned several hundred servers, replacing the servers into VMWare. Resolved issues with Citrix Farms, and connected to servers using ILO / RILO, RSA, RDP, RA, DameWare, VMWare Infrastructure client, PCAnywhere and other tools.

Orlando, Florida Area

• Implemented Symantec Enterprise Vault on VMware ESX Server and ran comparison with NearPoint Mimosa Archive. Managed storage space on their NetApp.• Managed tape backups. Ran maintenance on MS Exchange Server. Imaged computers and solved problems that Level 1 technicians were unable to solve. • Designed Disaster Recovery Models and implemented change control.

Heathrow, Florida

• Dealt with high profile and politically sensitive cases for some of the world’s largest companies. Worked with government, Fortune 100 companies and medium size organizations.. Many companies had as many as 1,000 servers (SQL, Exchange, Domain Controllers, etc.) We had to have access to all servers or storage devices such as NetApp, Centera and Sun in order to resolve issues with Enterprise Vault.• Configured over 70 VMware environments on my local server using VMware ESX Server. At Symantec, we need to repro the issue, and had to configure our VM Ware environments as close to the clients we were working with. • Authored over 750 technical content for knowledge base on Symantec’s external website.

Orlando, Florida Area

• Setup Windows 2000 Terminal Server. Managed daily backups using BackupExec.• Installed & configured accounting applications such as Intuit Proseries, Quickbooks, Sx Tax, PeachTree on the Terminal Server.• Created employee & client website. Created how to videos using Camtasia.

Daytona Beach, Florida Area

• Created & managed users in Active Directory. Reset passwords for Windows & CMHC Systems• Updated servers with software upgrades. Determined bottlenecks on the network.• Added Cisco IP Phones to the network using Call Manager. Added phones to the Cisco Unity messaging system.

Miami/Fort Lauderdale Area

• Helped customers in the Miami, FL area with ordering, installation, configuration and technical support for computers, networks and web domains.• Collaborate with domain host and customers to make changes to website design.• Used remote administrative tools such as VNC, VNC Admin, Remote Administrator & PCAnywhere to fix any computer problems clients may have.

Orlando, Florida Area

• Perform daily backups and system management of the IBM iSeries AS/400 System• Upgraded the AS/400 to Rev 6. Installed cumulative packages from IBM. Logged into the AS/400 as QSYSOPR and administrated the AS/400 from all aspects. • Created technical training documents for AS/400 & other IT related procedures.

Orlando, Florida Area

• Troubleshooting all Internet related problems for dialup, DSL & Commercial LAN clients. Having customers reconfigure their dial up connection. Installed & Uninstalled DNS, Dialup Adapter, TCP/IP and other Network protocols. • Team Leader for the Technical Support division. Setup team meetings, created schedules, training and team projects.

Orlando, Florida Area

• Installed and supported software & hardware products for computer based telephony systems used mainly in the telecommunications industry such as IVR, ACD, CTI, ICM, Aspect & Cisco IP Phones.• Attended daily Project Management & Change Management meetings with Senior Management, Vice Presidents and vendors such as Sprint, Fiserv, Aspect, Cisco, Lucent and Symon to implement new technology.• Manager of CIBC National Help Desk. Acted as On-Call support. Provided 24/7 support.

Orlando, Florida Area

• Provided technical support for internal Charles Schwab employees. Used Remedy to document calls.• Served as Manager on-call and provided 24/7 on-call support.• Connected to client PC’s using MS SMS & Timbuktu to fix problems remotely

Orlando, Florida Area

Technical Support Representative for several computer companies such as Dell Computer Corporation, Gateway Computers, Seiko Electronics, NCR, Mattel Media Software and several other accounts.Provided fee based Technical Support for Gateway.

Microsoft Certified Systems Engineer, Computer Systems Networking And Telecommunications

Activities and Societies: N/AStudy and learn the courses needed for Microsoft Certified Systems Engineer

Associate'S Degree, Information Technology

Audio Engineering And Recording, Audiovisual Communications Technologies/Technicians