Shantel C. Email & Phone Number

Cedar Rapids, Iowa, United States

Provided technical support and assistance to clients who may have experienced difficulties with accessing or navigating the company's online tax preparation software. Guided clients through sign-on processes and issues, program navigation, and provided product knowledge. Utilizing government websites and toolkits such as the IRS website to deliver accurate answers. Supported consumers, business professionals and professional preparers in troubleshooting technical issues as they arise. Answered client inquiries and providing general customer service support via email, phone, or chat.

Kissimmee, Florida, United States

Provided exceptional customer service to guests in dine-in movie theater. Collected food and drink orders from guests, prepared and delivered orders accurately and in a timely manner, and provided recommendations for menu items as needed. Maintained a clean and organized work area, restocked supplies, and ensured that all food and beverage items are properly prepared and presented. Interacted with guests in a friendly and courteous manner, answer questions, and provide assistance as needed.

Kennebunk, Maine, United States

Prepared and served a variety of coffee and tea beverages to customers according to Starbucks' standards of quality and customer service. Greeted customers, took orders, handled cash and credit card transactions, and maintained an organized and clean work area.

Portsmouth, New Hampshire, United States

Operated cash register and processed customer transactions accurately and efficiently. Greeted customers, answered questions, provided product information, and handled customer complaints or issues via phone, email, or in-store.