Paulo Scopacasa Email & Phone Number

State Of São Paulo, Brazil

Hortolândia, São Paulo, Brazil

I am currently managing service desk and field services teams, OT and IT network, ITSM processes and Asset Management, supporting +8000 employees spread over 7 sites in SP, RS and AM states in Brazil. I am also responsible for key Network modernization projects.

Campinas, São Paulo, Brazil

I was responsible for insourcing both cloud and datacenter support operations and hiring over 80 employees in Brazil, as well as providing support to over 400 applications and 14000 servers for all zones and breweries. I was also responsible for managing server modernization projects for datacenter and move to cloud initiatives, from architecture.

Managed services delivery for outsourcing contracts, acting as a primary point of contact for clients and ensuring technical requirements and client needs were met. Provided account leadership to the service delivery team and direct teams to develop program, project, product and business strategies, implementing resulting solutions to meet contract.

Hortolandia, Sao Paulo, Brazil

Led key initiatives for cost reduction and margin improvement for 100+ accounts, providing financial advice and support to senior executives. Created and implemented finance dashboards to support senior account leaders on managing their territories. Managed purchase orders approval and renewals, and supplier optimization projects.

Hortolandia, Sao Paulo, Brazil

Led strategic transformation projects and initiatives aimed to improve service level attainment, overall quality of services and customer satisfaction. Created and implemented management systems for outsourcing clients. Managed service excellence programs focused on account growth and contract protection.

Hortolandia, Sao Paulo, Brazil

Enforced compliance with corporate and governmental privacy standards and regulations along with security policies and processes. Led security and compliance programs and significant improvement initiatives. Advised on client policies, delivery processes, audit support, risk assessments, compliance and security issues and operational metrics.

Hortolandia, Sao Paulo, Brazil

Coordinated periodic execution of security status checking in servers and application for more than 100 local and global clients, using Tivoli products. Modeled and implemented new infrastructure to support new demands and decrease significantly the execution timeframe of each checking, increasing productivity and quality of services provided. Developed.

Performed compliance audits and reviews on internal and external outsourcing customers, validating services adherence to commercial contracts and corporate polices, instructions and guidelines. Lead several audit teams composed by auditors from LA and US. Performed audit awareness trainings to delivery teams and coordinated audit readiness initiatives for.

Created and maintained security polices for clients from scratch, coordinating implementation projects with internal and external customers. Defined and implemented new requirements for security and compliance processes. Performed risk assessments and vulnerability scans on supported environments, ensuring risks and issues were managed accordingly. Acted.

Performed workstation security inspections to ensure adherence with corporate polices. Implemented and performed quality measurements on security processes. Implemented and managed security and compliance tools. Acted as Issue Management SME.

Modeled and developed access control, time clock and electronic round software, also designing system drivers to enable communication with card readers, security gates and turnstile doors. Developed and maintained firmware for card readers and time clock. Provided software and hardware support to sales partners and end users.

Bachelor Of Applied Science (Basc), Computer Systems Analysis

Technician, Data Processing