Legal Team - Senior Member
CurrentFirst responder on the phone for clients and users seeking a lawyer:- First legal advice. Customer service.- Filtering and triage of cases for assignment to lawyers by jurisdiction and area of practice.Assistance in coordinating the legal team's tasks:- Organization and direction of team meetings.- Definition of speech, response flows, and argumentation for calls.- Training for new hires and junior team members.Team leader:- Team leader within… Show more First responder on the phone for clients and users seeking a lawyer:- First legal advice. Customer service.- Filtering and triage of cases for assignment to lawyers by jurisdiction and area of practice.Assistance in coordinating the legal team's tasks:- Organization and direction of team meetings.- Definition of speech, response flows, and argumentation for calls.- Training for new hires and junior team members.Team leader:- Team leader within the Legal Team (6-8 members).- Responsible for team metrics (KPIs) and quality objectives.- Results-oriented.IT support for the Legal Team working remotely:- Liaison between the legal team and the development team.- Helpdesk, resolution of local or simple IT incidents.- Lightening the workload of the IT team. Show less