Stephanie Coroner Email & Phone Number

Greater Denver Area

Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrows internal.

Provided product, pricing and delivery information to customers and sales personnel. Prepared quote proposals and deal approval forms. Obtained, reviewed and entered customer and prospect data from various sources into Salesforce/Oracle database. Assisted 5 -8 Field Account Managers and Inside Account Executives with customer satisfaction issues..

Assisted 4 -6 Field Account Managers and Inside Account Executives with customer satisfaction issues. Prepared quotations, handled customer requests in pre-sales and post-sales activities. Audited and followed up on orders for processing. Updated internal website and database for customer license management.◾ Interacted with cross functional groups to.

• I assist the Project Management Office and Project Managers with the accuracy of the project data in Changepoint.
• Assistance activities include: ensuring the engagement records, project records are accurate, ensuring the population of engagements and projects are accurate, ensuring that our policies are being utilized.
• Responsible for the administration of Services credits. Enters Services credits into Changepoint and answers employee and customer questions about Services credits; Maintains accurate records and runs reports of.
• Routes Services invoices to proper Accounts Payable Representative
• I create customer, engagement, and project records in Changepoint. Proactively contacts Account Managers, Consulting Services Managers, and customers as needed to gain critical information needed to enter.
• Assists with the transition of training to third-party vendors including payment and collections

• I am the primary point of contact for all individual customer training requests in North America. Some of my duties include entering customer registration requests into our custom database, Training Server, as well as.
• I interface with customers on a daily basis regarding all training workshops, and field specific information inquiries regarding our training schedule
• I am responsible for preparing weekly and monthly departmental revenue reports as well as special projects when assigned.
• My duties also include creating all necessary documents for all of our technical workshops, ensuring that the customers are properly informed of their registration status and are provided with information specific to.
• Presently I am solely responsible for training former and current Training Assistants on our internal procedures
• Additional responsibilities include ordering business cards and training materials for our training department.