Effectively managed IT security-related projects for infrastructure rollouts, and implemented upgrades and replacements for server systems. Led multiple projects with responsibility for systems development, security hardening, and hardware planning and risk management. Managed activities including planning, budgeting, oversight and documentation of all aspects of assigned projects and systems. Anticipated and defined customer needs and continually achieved high quality results for both internal and external systems. Maintained close and positive relationships with business team members. Trained approximately 2000 end users on security processes and incident response. Helped to build the key help desk systems for our clients and trained technical staff to provide support to over 5,000,000 users.

Oversaw security initiatives of the cloud structure and worked to investigate and resolve any related issues. Directed all phases of complex software development projects while managing and motivating team members. Worked with technical teams and external vendors to provide optimal operational support for various services. Provided timely and accurate responses for all incidents and requests. Performed and coordinated special assignments from the infrastructure manager. Simulated attacks on systems to find exploitable weaknesses and implement effective solutions. Helped to provide short-term and long-term solutions support for our corporate clients.