Director, Customer Development
CurrentThe Director of Customer Development role is responsible for generating service revenue forAvantor Services, focusing on Laboratory & Production Services. In this position I manage a team business professionals and a national territory focused on achieving sales, profit and expense goals. This position offers a strategic, single service point of contact to our largest customers targeted at: 1.) harmonization of programs across all sites, 2.) collection of voice of customer driving… Show more The Director of Customer Development role is responsible for generating service revenue forAvantor Services, focusing on Laboratory & Production Services. In this position I manage a team business professionals and a national territory focused on achieving sales, profit and expense goals. This position offers a strategic, single service point of contact to our largest customers targeted at: 1.) harmonization of programs across all sites, 2.) collection of voice of customer driving next-generation services and 3.) single point of contact to ensure governance stability within North America. The Director role is in charge of research, analysis and development of business opportunities consistent with the organization’s long range and strategic plans to expand business and ensure customer satisfaction. The Director role also uses financial and market analysis to develop a target plan and "go to market strategy" within our existing customer base, allowing further penetration at key customers already familiar with the Avantor Services value proposition. The Director role is cross-functional and heavily relies on support from a variety of internal and external resources including: fellow Service Directors, Services Managers, Site Associates, VWR Operations and Sales Associates. As the Customer Development role is accepted and continues to gain momentum, customers are requesting global support. This support and coordination is achievable using Avantor's global reach and our service organization throughout Europe and Asia. Show less