Responsible for managing the exprealty.com, exprealty.ca, and zoocasa.com real estate portal sites as well as eXp agent professional tools. This includes growing data coverage and driving performance in SEO, user engagement, and lead generation on the path to grow multiple portals to provide a global experience for eXp, a global real estate company.

Responsible for professional software products for eXp agents. Created a ‘referral platform’ from concept to delivery that facilitates an internal referral network of almost 100,000 agents worldwide.This includes solutions for agent marketing profile curation, finding an agent, referral agreement processing, and a patent-pending technology that helps agents generate leads nationwide for referrals to other eXp agents.

Responsible for the entire software lifecycle of CoStar's suite of products as well as the design of all innovative efforts. Managing a team of designers and analysts producing requirements and designs for responsive web, mobile and native app products for both consumer and professional audiences. Examples include the CoStar Suite and the CoStar mobile iOS and Android apps. redesign of Apartments.com consumer and professional products, creation of an internal sales CRM platform, etc.Responsibilities include:Develop and maintain the vision, strategy, and product roadmap. Drive and own product requirements.Work closely with senior executives, UI design, engineering, QA, marketing and sales to strategize, plan, and build products that meet aggressive expectations on usage and revenue.Use customer feedback and data with usage analytics to inform product opportunities and evaluate results.Understand and analyze customer needs and communicate those needs to other team members to build key use cases.Plan & execute product / feature deployments to a large subscriber base.

Responsible for managing 16 to 20 customer experience representatives in a national call center providing technical and product support for the company's suite of products.

Responsible for internal client support for all technology-based issues. Instituted the centralized help desk concept evolving the tech support for the company. Implemented a software licensing and hardware tracking workflow and tracking software. Implemented a ticket based help desk software solution.

Responsible for setting up new clients (software installation and training) onsite, technical troubleshooting , training sessions for existing clients, support for nationwide call center.

Responsible for communicating with a portfolio of commercial real estate brokerage companies to keep listing information accurate and up to date.