Scot Henzel Email & Phone Number

Benson, Az, Us

Arizona, United States

Routine maintenance, diagnostics, and repairs on ATMs, Smart Safes, Kiosks, and Conventional Banking Equipment. Conduct preventive maintenance tasks.Troubleshoot hardware and software problems to identify root causes and implement effective solutions.Document all service activities, including repairs performed, parts used, and time spent, in accordance with company standards and protocols.Collaborate with fellow technicians, senior technicians, and technical support teams to share… Show more Routine maintenance, diagnostics, and repairs on ATMs, Smart Safes, Kiosks, and Conventional Banking Equipment. Conduct preventive maintenance tasks.Troubleshoot hardware and software problems to identify root causes and implement effective solutions.Document all service activities, including repairs performed, parts used, and time spent, in accordance with company standards and protocols.Collaborate with fellow technicians, senior technicians, and technical support teams to share knowledge and insights for complex problem resolution. Show less

Tucson, Arizona, United States

Initiate and schedule the transfer of decedents safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service.Partner with others to ensure smooth implementation of any new company initiatives and/or procedures. Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met.Manage deliverables; organize and coordinate workflow, manage multiple tasks… Show more Initiate and schedule the transfer of decedents safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service.Partner with others to ensure smooth implementation of any new company initiatives and/or procedures. Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met.Manage deliverables; organize and coordinate workflow, manage multiple tasks, deadlines, and projects. Partner with peers to ensure administrative components are completed accurately & timely.Interact with customers and/or family members of the decedent, handling inquiries and directing them according to specific needs. Show less

Tucson, Arizona, United States

* Conduct wine tastings uniquely tailored to individual clientele preferences. * Specialize in case and bulk sales.* Provide knowledge and insights into the world of wine.

Arizona, United States

*Specializing in SME ZeroTrust cyber security solutions. *Providing technical services and sales consultation.

United States

Specialized in Virtualization of ATM/ITM lab QA environments.Implementation of several large ATM Fleet Regression Testing Servers. (Bank of America, JPMC, TecBan, Cardtronics, RBC, BBVA, VISA)Environments include full in-house product support and Implementation utilizing VMWare, Azure, AWS, and SQL Databases.Full Developer to Customer specific software delivery. Experience with Agile, Scrum processes, and software stack development.Oracle , Atalassian (JIRA, WIKI) experience… Show more Specialized in Virtualization of ATM/ITM lab QA environments.Implementation of several large ATM Fleet Regression Testing Servers. (Bank of America, JPMC, TecBan, Cardtronics, RBC, BBVA, VISA)Environments include full in-house product support and Implementation utilizing VMWare, Azure, AWS, and SQL Databases.Full Developer to Customer specific software delivery. Experience with Agile, Scrum processes, and software stack development.Oracle , Atalassian (JIRA, WIKI) experience. Full Project Management Processes. Served as rotating PM role. MS Project/Excel Customer facing documentation.Support and Analyst lead for Virtualized servers and ATM software stacks. Able to troubleshoot CEN XFS, Windows, and Network logs.Expert experience in ATM device communication. full device configuration within ATM Applications and Registry editing and routing.Turn key technical liaison for major projects including: Diebold Nixdorf/Hyosung/NCR/Triton/ and Home Brew applications.Completed in-person and remote customer training. Created Training, planning, Product Specification, Feature guides, and release update guides.Expert experience in building Virtual machine, Servers, Environments, Cloud SAAS, and Virtualized and private networks. Localized server knowledge.Global partnership experience. Covered United States, Mexico, Canada, Brazil, and India. Show less

Phoenix, Arizona Area

*Perform Tier II work on products and services of medium/high complexity.Networking and communications equipment, network and systems management/protocols.*Provide installation, maintenance and repairs on ATM (second line maintenance) equipment and other electromechanical equipment at various locations within an assigned region.*Provide action plans for team and individual technical performance for improvement towards regional goals .

Phoenix, Arizona Area

Repair and Installation of ATMs, washers, dryers, air/ water machines/ vacuums, payphones and other vending/ metered equipment.* Installation of Laundry Alert and Black Board equipment on approximately 400 laundry units at U of A's campus.* Network and service conversion on more than 500 ATM's at all of Circle K's Arizona store locations* Coinmach Technician and ASI campus laundry solutions certified.

Phoenix, Arizona Area

2006-2013Responsible for preventive maintenance and repairs on over 300 ATMs.* Managed part inventories, call histories, field change orders, and software updates for 9 local and 10 national accounts. * Installation of deposit automation modules on all of Bank of America's ATM fleet in Arizona.* Served as Technical Champion where I created action plans for individual technicians inventories and performance goals, which resulted in several "Team of the Year"… Show more 2006-2013Responsible for preventive maintenance and repairs on over 300 ATMs.* Managed part inventories, call histories, field change orders, and software updates for 9 local and 10 national accounts. * Installation of deposit automation modules on all of Bank of America's ATM fleet in Arizona.* Served as Technical Champion where I created action plans for individual technicians inventories and performance goals, which resulted in several "Team of the Year" awards.Implementation Support Engineer 2002-2006Responsible for delivery and installation of all Diebold products * Installed all banking equipment as follows; ATMs, pneumatic tubing systems, alarms and video, teller stations and safes, windows and deal drawers, concrete vaults and vault doors thru out the state of Arizona.* Assisted in all stages of sales orders; purchasing, job site inspections, scheduling and delivery.* Completed several special projects. - Installation of alarm systems for all Arizona USPS offices. - Designed and constructed one of the largest 10" pneumatic systems in the United States. - Managed and created OSHA programs as Arizona safety steward. Show less

Phoenix, Arizona Area

Responsible for providing fast response fault servicing on ATM terminals* Replenishing ATM supplies, cleaning and performing entry level repairs for over 400 customer sites in the metro Phoenix area.* Coordinated and assisted with implementation of new service branch in the state of Arizona* Served as team lead, first line trainer, and key and alarm administrator.