Scot Jackman Email & Phone Number

Calgary, Canada Area

Oversee and coordinate the daily activities and work processes of the branch to ensure optimum customer satisfaction and branch profitability. Manage branch staff through effective communication, coaching and team building to achieve superior performance in all key areas, with a particular focus on customer service. Responsible for the financial viability of the branch by establishing and controlling key performance measurements with respect to inventory levels, cylinder control, truck routing and other fixed assets. Coordinate, implement and maintain safe work practices. Provide product and basic sales training for branch staff to ensure effective customer service

Calgary, Canada Area

Co-leading training sessions in 3 training hubs in Canada including Markham, Milton and Calgary. Tracking attendance, providing training to employees, assisting trainees with hands on use of JDE and evaluating users with a quiz to determine training effectiveness. Making recommendations to management regarding training improvements, attendees needing more training and system or environment issues. Providing Hub Leader support to Western Canada as well as Hypercare support to the Calgary location during the JDE implementation.

Calgary, Canada Area

Conducted cold calls, developed new relationships and nurtured and expanded existing ones. Increased my knowledge of the product offerings in the welding gases, consumables and safety areas as well as gained some knowledge of the oil and gas industry mostly in the area of frac sand types and uses. Filled in as day, night and weekend dispatch when needed.

Calgary, Canada Area

Arranged and scheduled JD Edwards EnterpriseOne training for all applicable employees in Western Canada. Assisted in training all sales related employees in Southern Alberta to ensure preparedness for implementation. Conducted numerous tests on multiple systems within JDE to determine compatibility with Praxair systems and programs. Supported the Calgary location during JDE implementation.

Calgary, Canada Area

Managed a team of ~15 inside sales, admin and distribution personnel in Southern Alberta ensuring that training, performance managment and develpoment programs were in place and executed. Completed on-boarding, compliance and career development training as well as yearly performance reveiews were completed for all direct reports. Handled fleet logistics including routing and scheduling of distribution vehicles to meet customer requirements and monitored KPI's for improvement opportunities. Managed the expense and manpower budget and reviewed for anomolies. Managed retail accounts receivable, SOX compliance, freight costs and recovery. Travelled to different locations to assist with safety and legal compliance, ACMS work orders, audits and inspections.

Calgary, Canada Area

Increased sales from 420k to 1.2M in 2 years by finding opportunities within existing customers and deleveloping relationships with new customers to increase market share. Managed relationships between customers and vendors in relation to accounts receivable, customer complaints and defective products ensure customer satisfaction and retention. Updated the Praxiar Sales Funnel to track CRM progress with new and existing customers.

Calgary, Canada Area

Provided customers courteous service in response to enquiries, orders and concerns, as well as kept the store clean, stocked and organized. Provided knowledge of product offerings like gases, welding consumables and safety products to customers and assisted with the reconciliation of money and inventory management.