Zone Executive Vice President Of Branch & Online Operations
Greenville, South Carolina, Us
Led operations for over 600 lending outlets in 19 States (CA, TX, NV, WA, ID, UT, CO, WY, KS, OK, NM, LA, MO, WI, NE, IA, IL, IN, MS); coached & led 7 Regional Mgrs, 39 Division Mgrs, >1.4K employees; $250MM budget.Strategic Leadership:* Developed and executed zone & company-wide strategic vision & growth strategy, aligning with market trends & opportunities.* Co-led field operations during the COVID-19 pandemic, collaborating with the CEO & Board of Directors.* Member of executive level committees: Compliance & Risk Committee, 401k Retirement Investment Plan Committee, Executive & Strategic Planning CommitteeOperational Excellence:* Oversaw all aspects of company operations, including retail finance office operations, technology development, & customer experience enhancements.* Implemented processes to drive operational efficiency, transitioning 60% of transactions to an omnichannel experience.* Grew new customers acquisition by 200% in 14-month period by deploying incentive program focusing on ROI & team member buy-in.* Sold & serviced single pay, short-term loans & long-term installment lending products, auto loans, gold buying, tax preparation services, wire transfer services, debit card banking products, check cashing & other financial services & products.Team Leadership and Development:* Built & mentored high-performing teams, fostering a culture of collaboration, innovation, & excellence.* Developed & managed a team of compliance auditors, ensuring regulatory adherence & training.Financial Management:* Developed & managed the zone's financial strategy & budget, monitoring performance & key metrics for growth & profitability.Customer Focus:* Championed a customer-centric approach, enhancing satisfaction & loyalty, resulting in a 98% trust pilot rating.Market Expansion & Partnerships:* Identified & pursued market expansion opportunities & strategic partnerships, driving revenue growth & market share.