Provide financial account management, business process and IT services for individuals and small businesses.Nov 2018 - Feb 2020 Akoya Biociences - Initially hired as PT consultant to assist with on-boarding IT managed service provider Synoptek and work with them to implement an Akoya IT infrastructure within the PerkinElmer facility. Initial setup included HyperV server/domain controller, multiple NAS devices for caching AWS gateways, switches and necessary networking. Soon this position turned into a FT role+ with many IT projects to implement. Managed BOX migration of prior PerkinElmer employees to an Akoya BOX instance. Evaluated VOIP phone vendors and implemented Mitel across the US based business locations. Implemented a Net2Phone/NGC call center combination in EMEA. Worked with Customer Care to optimize US based Five9 call center routing and later using Zoiper for EMEA. Developed global PC hardware inventory tracking and worked with Synoptek to rollout Win 10 upgrades, domain migration/joins and AntiVirus/AntiMalware implementation. Worked with Office Manager to established IT on/offboarding standards and procedures for new employees. Managed IT infrastructure initial setup and eventual migration into a new Akoya facility. Worked with Office Manager to bring in The Receptionist visitor management in this new facility. Throughout the year worked closely to manage, monitor & assist Synoptek helpdesk with numerous daily desktop & network support issues. Transitioned all IT responsibilities to new full time Akoya IT Leader.

Partnered with experienced & successful CPA to purchase established bookkeeping business. Led new facility renovation, office relocation and ongoing facilities maintenance significantly improving professional business image. Developed employee handbook, business policies and procedures and managed employee concerns. Learned essential bookkeeping responsibilities in order to maintain business books & payroll. Assumed interim account manager responsibility for several clients and used that knowledge in hiring & employee management processes. Became a certified Quickbooks ProAdvisor and streamlined employees daily tasks increasing clients managed/Account Manager ratio while also improving employee work life balance. Developed and maintained scorecards for tracking and delivering key customer deliverables on-time. Upgraded computing hardware and software technology for efficiency and security. Developed and maintained web site/optimization which led to many new clients. Drove several initiatives to reduce vendor and supplies cost. Reduced resource cost by 50% while maintaining 96% of revenues. Volunteered time for non-profit clients. In 2016, managed sale of 95% of clients and successful transition to new owners.

Initial responsibility included determining overall Lean Six Sigma strategy and leading quality data migration efforts in a global ERP implementation of SAP. Worked with under-resourced and inexperienced team to established tools and processes for driving reduction of cross functional data defects. Led functional team in development of QA checks to ensure overall data migration quality. Drove 100% defect reduction of all cross-functional data for a China implementation which resulted in zero business impact due to data quality.In January 2013, drove Commercial Excellence activities for North America. Responsibilities included leading or driving multiple Sales Force Effectiveness initiatives targeted to deliver 25% more selling time to our sales force. Led or facilitated activities in marketing, pricing, sales, commercial operations, customer service/communication and supply chain along with those functional leaders to eliminate or move non-selling activities from our sales force daily routine. Took on additional responsibilities around shipping damages, led workout and subsequent activities to collect consistent critical data when shipping damages occur. Worked with several plants and packaging consultant to improve packaging solutions for our top shipping damaged products. Co-led a workout session with the Post-Sales Support (PSS) team aimed at reducing case cycle time. Subsequently drove deck of improvement activities in conjunction with PSS team Leads.

Managed all IT responsibilities for the Hooksett NH manufacturing site in addition to leading initiatives across multiple US manufacturing sites. Established control over IT expenses and drove several bullet train and assessment cost out initiatives. Established good working relationships with corporate teams by becoming early adopters for several initiatives while managing risk to ensure these roll-outs had no impact on the Hooksett business. Drove rigor into the roll-out of these initiatives to shop floor PCs. Developed and shared lessons learned & best practices while also leveraging best practices from other Aviation sites. Provided six sigma mentoring to Hooksett Black Belts and Quality team. Took functional & IT lead to migrate digital X-ray systems from Linux to Windows significantly increasing reliability and functionality.

2008- Led effort that developed plan to reduce Order Entry Team base cost by $250K - Facilitated cross functional work out sessions to identify up to 50% cycle time reduction opportunities and establish formal communication & escalation processes around customer responsiveness2007- Assumed Project Lead responsibilities for 3 year over schedule & over budget Oracle implementation in Shannon Ireland and met Leadership Team imperative to go live in 6 months.- Team member of Quality and IT Leaders who delivered > $50MM of productivity opportunity designed to enable growth and improve customer satisfaction – led to several major business initiatives.2006- Led several Customer Care activities, reorganization, process simplification and digitization resulting in improvements of 86% P50 (7 to 1 day) and 69% P75 (13 to 4 days) for order entry cycle times, a reduction in abandoned calls from 27% to 2% and a reduction in average speed to answer from 23 to 9 seconds.- Led all aspects of development of a Pressure Inside Sales team, roles, responsibilities and processes.- Drove Houston-Groby Expedite review process resulting in 90% reduction of open expedite responses.- Co-Led Boston Center Lean Flow Cell event focusing on Inside Sales activities to drive 30% reduction in custom product quote cycles.2005- Drove NFF Customer Care order entry span metrics reducing cycle time by more than 50% and a P95 of 2 days.- Mentored 75+% reduction in abandoned calls and 50% Order entry span reduction.

- Hired as Black Belt and promoted to Master Black Belt managing team of 8 IT Black Belts. Mentored 1 BB from bottom 10 to top 20% rating.- Led effort to define Design for Six Sigma tollgate process for GE Supply. Leveraged best practices from other GE businesses. Delivered a clearly defined process with tool definitions, templates and examples. Ensured all IT projects were BB lead or mentored by monitoring progress and compliance through TG Reviews. Results were improved client satisfaction and IT product quality evidenced by an improved first time right to our QC team.- Led IT Integration efforts for GE Supply into GE Consumer and Industrial Products delivering 2.2MM vs. 1MM target.- Led a team of BBs, IMLPs & IT functional experts to rationalize GE Supply, GE Industrial & GE Consumer Products SDLC processes into 1 tollgate process with common tools and templates.- Mentored 20+ DMAIC & DFSS cross functional projects (including Finance and Capital ITS personnel) emphasizing ROI, value added rigor, risk assessment and project management.- Completed training and passed corporate exam for MBB DFSS certification.- Led team of Data Warehouse (DW) experts and Business Objects vendor to stabilize DW apps after numerous system outages. This provided time necessary to plan for strategic direction of this application.

Initial responsibilities were to provide IT support for all Military business initiatives with focus on coordinating team activities to implement the global order entry tool. This included numerous customer site visits in the U.S. and several countries in Europe & South-East Asia. Other responsibilities include developing FTP processes & supporting EDI/EDIFAC activities, GESS OTR/ISSES interface and developing DSCR electronic bulletin board access procedures.Asked to lead the migration of the Grand Prairie Accessory Service shop from legacy system to Quick Aviation. Worked with all business functions and software vendor to ensure minimal impact to the business. Met business imperative to complete migration within 6 months. Led similar migrations at the Artex and Miami facilities. Later led IT effort on the merger of Artex and Grand Prairie, the closure of Miami and the later divestiture of Grand Prairie shops.

Relocated to Cincinnati to provide technical leadership for customizing project management processes and software. Convinced Test Cell Operations to view test cells and test equipment as PM resources for scheduling engine test. This provided advanced warning of typical show stoppers reducing costly engine test delays. Led a cross functional team in the development of an interface between Cost Schedule Control System and Open Plan scheduling software. This provided engine development programs the ability to manage whole engine programs activities with fewer schedulers/analyst while satisfying contractual requirements to show traceability between cost and schedule systems. Provided support to the LV100 and F414 programs through each of their D.O.D. reviews where the Open Plan/CS Interface was instrumental in the engine programs highly successful cost and schedule performance index ratings. Provided and supervised rotational assignments to several ISMPs.Joined the Product Definition Systems group where initial responsibilities focused on stabilizing installation of PC Windows based Engineering Document Storage And Retrieval System (EDSARS). Managed PC/EDSARS support personnel & worked with Technology group to create PC/EDSARS package distribution throughout all of Aviation. Developed and managed plan through pilot to replace EDSARS UNIX workstations with PCs which would result in significant hardware cost savings to the business.

Started GE as a programmer supporting legacy Engineering applications using various technologies. Led migration of applications to a centralized computer center. Led development of applications to support field reps. Provided support to financial application users. Led JAD sessions with Engineering & Manufacturing and subsequent design and development of xBased tools for tracking development hardware between these organizations for 1 engine program. Led subsequent efforts leverage this tool out across multiple engine lines.