Working in Microsoft datacenter diagnosing and resolving issues with AI servers based on Nvidia A100 and H100 hardware.Use in-house diagnostic tools combined with knowledge of computer hardware, including CPUs, memory, data bus, and cabling, to troubleshoot issues. Use of Putty to to access servers for troubleshooting, including remote update of firmware and log gathering/analysis.Also a on-site resource for upkeep on Arista switches used in connection to servers.

Overnight shift monitoring microwave network incidents for public safety customers nationwide. Focused on fast response times and uptime SLA requirements through remote troubleshooting and coordinating with on-site teams for hardware-related issues in microwave radios, routers, and associated equipment.Also monitored hybrid microwave/fiber circuit for large financial company contract, monitoring for CBRS conglomerate client, as well as Crowdstrike instance for internal devices.

Support technician role specializing in network security, including IPSec VPNs over network firewalls, remote access VPNs via TLS, and load balancer adminstrations. Experience primarily with Cisco ASA and F5 devices in this role.Prior experience is with Windows Server specialization, handling issues related to IIS, MS SQL, and Active Directory. In both roles served as team reference point for DNS-related issues.

Works as escalation point for level 1 techs in regards to support email customers, through IMAP/POP mailboxes, as well as Exchange and Office 365 subscriptions.

Contracted by Insight Global to provide solutions for Cisco Telepresence customers.Supported TelePresence devices through log verification to troubleshoot performance issues and automated alarms.Supported call manager software to help troubleshoot call connection issues, including CUCM.

Took both routine and emergency incident calls from the public, prioritizing and transferring the pertinent information into the county's Computer-Aided Dispatch (CAD) program.Answered escalated emergency and non-emergency calls from the public and communicated with field supervisors as needed.Routed calls to other public safety agencies as required.Communicated with patrol deputies to prioritize and assign pending incidents.Researched databases to verify information on individuals such as warrants, driver's licenses, protective orders, missing person reports, and other law enforcement related records.Observed and reviewed new employee performance and completed reviews on said employees.Worked with shift and training supervisors to plan and maintain new employee growth.Participated in various meetings, seminars, and classes to gain further knowledge of training programs.