Scott Albright Email & Phone Number

Chandler, Az, Us

Phoenix, Arizona, United States

Managed a team of 10 - 20 retention specialists. Maintained monthly reports and audits. Created new workflow processes and rules of engagement with customers. Assisted with training new staff. Maintained timecards and scheduling of staff. Held weekly team meetings, 1 on 1’s and monthly department recaps.Customer Service Manager - Managed a team of 15 - 20 customer care advocates. Maintained monthly reports and audits. Created new customer service processes and rules of engagements with customers. Assisted with training new staff. Maintained timecards and scheduling of staff. Created department wide schedule with 24/7 coverage. Held weekly team meetings, 1 on 1’s and monthly department recaps.

Phoenix, Arizona, United States

Update the MVD driver database, maintain reports and statistical data. Log all legal case data and track continuance requests. Provide administrative support to the Administrative Law Judges. Handle incoming inquiries from petitioners and attorneys. Responsible for coordinating and assigning cases for daily court schedule for 11 administrative judges. Compile case documents and handle incoming and outgoing mail. Lead department team (10-12 Case Specialists) and assist executive staff.

Tempe, Arizona, United States

Provided customer service and parking information to the University Community.Assisted in cashier booths, transaction logs and reports. Reconciled university deposits daily. Used Microsoft Office (Outlook) for communication and kept detailed records of discrepancies and duties. Worked in dispatch office, answering radios and incoming customer calls.