Scott Andersen Email & Phone Number

Auburn, Washington, United States

Tacoma, Washington

Tacoma, Wa

• Leads process improvement work, acting as subject matter expert on trends, focused improvement areas, and performance against targets or benchmarks.• Analyzes data from multiple sources to find actionable opportunities for operational leaders.• Leads analysis, design, and development of business intelligence solutions• Develop reports for senior leaders and Board of Directors• Develop specific dashboards to support the work of front line leaders, managers, and senior… Show more • Leads process improvement work, acting as subject matter expert on trends, focused improvement areas, and performance against targets or benchmarks.• Analyzes data from multiple sources to find actionable opportunities for operational leaders.• Leads analysis, design, and development of business intelligence solutions• Develop reports for senior leaders and Board of Directors• Develop specific dashboards to support the work of front line leaders, managers, and senior leaders• Present service data and best practices to leaders across organization• Serves as the subject matter expert for patient experience data• Supports the implementation, training, and maintenance of various operational tools Show less

Tacoma, Wa

• Redesigned entire system service reporting to deliver actionable business information to the Board of Directors and leaders across the organization• Trained over 400 employees on accessing, interpreting, and automating service data reports/dashboards (user activity increased by 140%)• Provide analytic and ad hoc reporting support to Clinical Leaders and VPs across system• Worked with Lean Pathways to initiate strategy deployment which resulted in moving patient satisfaction scores… Show more • Redesigned entire system service reporting to deliver actionable business information to the Board of Directors and leaders across the organization• Trained over 400 employees on accessing, interpreting, and automating service data reports/dashboards (user activity increased by 140%)• Provide analytic and ad hoc reporting support to Clinical Leaders and VPs across system• Worked with Lean Pathways to initiate strategy deployment which resulted in moving patient satisfaction scores from the 10th to the 90th percentile• Created dashboards which allow clinical leaders to determine cause and effect using process and end of pipe metrics• Present service data and best practices to leaders across organization• Identify priority focus areas and best practices for improving service results Show less

Bellevue, Washington

• Provided analytic and ad hoc reporting support to the Business Development, Sales, and Product Groups• Helped increase revenue by 100% in one year by reducing the number of advertisements per user resulting in an increase in total daily users• Daily reporting using internal and external reporting sources• Provided recommendations to stakeholders regarding strategic business decisions based on analysis and internal research• Analyzed business statistics and trends and… Show more • Provided analytic and ad hoc reporting support to the Business Development, Sales, and Product Groups• Helped increase revenue by 100% in one year by reducing the number of advertisements per user resulting in an increase in total daily users• Daily reporting using internal and external reporting sources• Provided recommendations to stakeholders regarding strategic business decisions based on analysis and internal research• Analyzed business statistics and trends and provide this information to the necessary decision makers in different business groups• Responsible for delivering actionable business information to internal customers• Query, analyze, then report sample group testing and trends in data• Calculate the lifetime value of a user to determine margins and profitability of each user• Query, analyze, then report sample group testing and trends in data Show less

Auburn, Washington

• Developed a Capital Assets database as well as a number of different queries to filter data for analyzing and improving operations• Researched future janitorial technologies, contacted vendors, and created a business case which included cost/benefit analysis of implementation which was presented to decision makers• Created ROI reports using SQL Server & MS Excel resulting in implementation of more efficient technologies across the organization• Analyzed bulk… Show more • Developed a Capital Assets database as well as a number of different queries to filter data for analyzing and improving operations• Researched future janitorial technologies, contacted vendors, and created a business case which included cost/benefit analysis of implementation which was presented to decision makers• Created ROI reports using SQL Server & MS Excel resulting in implementation of more efficient technologies across the organization• Analyzed bulk storage & worked with vendors to set up JIT delivery resulting in a more effective process due to the elimination of waste Show less

Puyallup, Washington

• Managed the Customer Service desk as a cashier, greeting customers, and selling merchandise• Provided management duties due to my expertise including training new employees & managers and working overtime to set up for annual tent sale