• Plan and execute client migrations from our legacy platforms to new modern product suite.• Actively manage risks, issues, and scope changes by implementing risk, issue and change management processes.• Define accountabilities and standards of performance for the roles within the project team, provide regular feedback.• Engage with clients to mitigate impacts on ability to do business.• Define accountabilities and standards of performance for the roles within… Show more • Plan and execute client migrations from our legacy platforms to new modern product suite.• Actively manage risks, issues, and scope changes by implementing risk, issue and change management processes.• Define accountabilities and standards of performance for the roles within the project team, provide regular feedback.• Engage with clients to mitigate impacts on ability to do business.• Define accountabilities and standards of performance for the roles within the project team, provide regular feedback• Monitoring and reporting on key agile performance metrics as agreed with Leadership and Exec teams.• Day to day management of a team of project managers. Show less

The Reporting, Insight and Performance team, made up of Analysts and Operations Service Managers, provides support, detailed analysis and insight to help continuously improve operational performance.• Deliver on KPI’s ensuring maximum efficiency and effectiveness in terms of process and for the end customer.• Build effective relationships through engagement with key stakeholders across the business.• Support new and existing projects, pilots and initiatives both locally… Show more The Reporting, Insight and Performance team, made up of Analysts and Operations Service Managers, provides support, detailed analysis and insight to help continuously improve operational performance.• Deliver on KPI’s ensuring maximum efficiency and effectiveness in terms of process and for the end customer.• Build effective relationships through engagement with key stakeholders across the business.• Support new and existing projects, pilots and initiatives both locally and centrally, collaborating with other support areas to ensure successful delivery.• Carry out deep dives to create and identify opportunities for efficiency improvement across systems, process and people.• Confidently engage with key stakeholders, at various levels, across the business to provide insight and recommendations and present findings.• Understand customer demand, market conditions and sky processes to drive continuous improvement to efficiently meet customer needs Show less

-To deliver accurate and relevant key business MI for the Sky Sales business unit.-Carrying out data manipulation and report on findings ensuring these are utilised by the appropriate audience to the full advantage of the business in order to maximise performance and profit.-Building and maintaining relationships with customers, developing an in-depth knowledge of their business area in order to better understand their requirements.-Establishing and developing various… Show more -To deliver accurate and relevant key business MI for the Sky Sales business unit.-Carrying out data manipulation and report on findings ensuring these are utilised by the appropriate audience to the full advantage of the business in order to maximise performance and profit.-Building and maintaining relationships with customers, developing an in-depth knowledge of their business area in order to better understand their requirements.-Establishing and developing various methods of analysing forecast and actual data for In-house Resource and Estate Planning teams to make recommendations to improve efficiency, reduce costs and produce performance gains.-Analysing and interpreting multiple sources of data to measure performance of various operational activities, to identify opportunities for improvement in customer service and overall business unit performance.-Establishing and developing various methods of analysing data to define root causes of behaviour or processes that hinder business progression.-Identifying potentially linked issues from different sources and conduct gap analysis to reach resolution.-Exploration of the correlation between various hypothesis in the general contact centre environment.-Using detailed business knowledge to challenge/question integrity of data supplied, highlighting discrepancies/questionable variances.-Using influencing skills to gain buy-in for recommendations which are challenging/unpopular. Show less