Scott Ansell Email & Phone Number

Vaughan, Ontario, Canada

Responsible for maintaining and upgrading the IT infrastructure company-wide while assisting with technical issues at the employee level, between three company buildings- Installing network lines- Operating sissor lifts & working at heights- Onboarding new employees- Setting up new company computers/surfaces/phones- Managing all company printers- Handling.

GTA

• Managed installing / troubleshooting client company computers and networks both on-site and remotely via chat / phone.
• Administration of VMWare virtual workstations, MS Active Directory, Forticlient VPN, Solarwinds ticketing system and softphone applications.

Toronto, Ontario

• Improved visibility and reporting on all Consumer Care business performance with regards to sales, employee metrics, attendance, service levels, bonus incentive programs, and coaching.
• Produced/Automated detailed Excel analytical reporting on-demand to query databases and display charts/graphs/spreadsheets outlining business performance and trend forecasting.
• Created/Maintained 20+ large relational databases for reporting purposes and historical records.
• Wrote, implemented and tracked results of many successful business cases which have produced millions per year in overall performance improvement.
• Managed communication & strategy alignment between our department and other teams to ensure consistent analytic reporting for daily briefings and company-wide projects.

Pickering, Ontario

• Started as frontline phone/chat customer service for all company products and progressed to Support Desk role for frontline agents within the first year.
• Supported 60+ interactions daily across multiple staff groups addressing system issues and customer account resolutions.

Ajax, Ontario

• Provided troubleshooting, optimization and repair of all computers/networks/printers, while efficiently communicating the information to customers and collegues.

Pickering, Ontario

• Resolved tier 1 & 2 managerial level software and hardware device issues.

Oshawa, Ontario

• Specialized in reconnaissance, documentation of the landscape and all points of interest to the commanding officer. Trained in marksmanship, weapons maintenance and first aid.