Scott Ansell Email & Phone Number

Vaughan, Ontario, Canada

Responsible for maintaining and upgrading the IT infrastructure company-wide while assisting with technical issues at the employee level, between three company buildings- Installing network lines- Operating sissor lifts & working at heights- Onboarding new employees- Setting up new company computers/surfaces/phones- Managing all company printers- Handling all software requests- Troubleshooting hardware/software/remote connections- Executive boardroom setups- Active Directory, DHCP & DNS Admin- Office365 administration- Forticlient network administration- Apple business account administration- Experience with Mimecast, Malwarebytes, Granstream, SolarWinds, AppTech360, SOTI administration

Gta

• Managed installing / troubleshooting client company computers and networks both on-site and remotely via chat / phone.• Administration of VMWare virtual workstations, MS Active Directory, Forticlient VPN, Solarwinds ticketing system and softphone applications.

Toronto, Ontario

• Improved visibility and reporting on all Consumer Care business performance with regards to sales, employee metrics, attendance, service levels, bonus incentive programs, and coaching.• Produced/Automated detailed Excel analytical reporting on-demand to query databases and display charts/graphs/spreadsheets outlining business performance and trend forecasting.• Created/Maintained 20+ large relational databases for reporting purposes and historical records.• Wrote, implemented and tracked results of many successful business cases which have produced millions per year in overall performance improvement.• Managed communication & strategy alignment between our department and other teams to ensure consistent analytic reporting for daily briefings and company-wide projects.

Pickering, Ontario

• Started as frontline phone/chat customer service for all company products and progressed to Support Desk role for frontline agents within the first year.• Supported 60+ interactions daily across multiple staff groups addressing system issues and customer account resolutions.

Ajax, Ontario

• Provided troubleshooting, optimization and repair of all computers/networks/printers, while efficiently communicating the information to customers and collegues.

Pickering, Ontario

• Resolved tier 1 & 2 managerial level software and hardware device issues.

Oshawa, Ontario

• Specialized in reconnaissance, documentation of the landscape and all points of interest to the commanding officer. Trained in marksmanship, weapons maintenance and first aid.