Scott Appleton Email & Phone Number

Somerset, England, United Kingdom

Working as Senior Project Officer for a force-wide ERP and HCM replacement

United Kingdom

Working within Avon and Somerset Constabulary’s Technology Department, my initial responsibilities included placing orders, creating and paying invoices, creating and maintaining databases leading to extensive knowledge of Microsoft packages and keeping track of licenses and contracts.Since August 2016 I have been working very closely with the Service Management team, acting up from my Business Support position. I have produced monthly reports that assess how the Department as a whole has been performing, including SLAs. I have at times been in charge of the server patching schedule and do a lot of work with Change within the ITIL (Information Technology Infrastructure Library) framework. I also maintain the time management aspect of the Department.Moving on from my role in the Business Support team, I have become a member of the Service Management (Client) team within the IT Department of Avon and Somerset Constabulary, taking the role of IT Service Coordinator. Among other things, this role involves the production of daily and monthly reports, both internal and external to the department. I have been heavily involved in the implementation of a new Change Management (ITIL) process and currently control the administrative side of this, as well as Problem Management (ITIL). Working with Service Management, I am responsible for the publication and maintenance of the IT Service Catalogue and also have the duty of collating and maintaining the department's Time Management system. This role is highly analytical and process-driven; at the same time I am able to be creative in the way that I manage my work and data.I have recently completed a three month secondment within the department's Projects team, working with the PMO and producing weekly and monthly reports, analysing data, chairing project meetings and keeping close governance over the department's projects.

Moving on from my role in the Business Support team, I have become a member of the Service Management (Client) team within the IT Department of Avon and Somerset Constabulary, taking the role of IT Service Coordinator. Among other things, this role involves the production of daily and monthly reports, both internal and external to the department. I have been heavily involved in the implementation of a new Change Management (ITIL) process and currently control the administrative side of this, as well as Problem Management (ITIL). Working with Service Management, I am responsible for the publication and maintenance of the IT Service Catalogue and also have the duty of collating and maintaining the department's Time Management system. This role is highly analytical and process-driven; at the same time I am able to be creative in the way that I manage my work and data.

Secondment as PMO for a Technology Dept

Working within Avon and Somerset Constabulary’s Technology Department, my initial responsibilities included placing orders, creating and paying invoices, creating and maintaining databases leading to extensive knowledge of Microsoft packages and keeping track of licenses and contracts.Since August 2016 I have been working very closely with the Service Management team, acting up from my Business Support position. I have produced monthly reports that assess how the Department as a whole has been performing, including SLAs. I have at times been in charge of the server patching schedule and do a lot of work with Change within the ITIL framework. I also maintain the time management aspect of the Department.

South East Wales

Taking payments from customers crossing the Severn Bridge into Wales. • Taking card, cash, cheque and foreign currency payments. • Keeping accurate records and balancing the til at the end of the shift making sure there are no discrepancies. • Always being available as and when the company needs me to work as the Severn Bridges operate on a 24/7 basis.

Monmouth, South East Wales

Serving customers and dealing with cash, card and cheque payments • Handling services such as Pensions, Benefit payments, sales of stamps, postal orders, Road Tax Discs, Mail Redirection services. • Processing customer payments for electricity, telephone, gas and water • Weighing parcels and letters and assisting with completion of forms • Dealing with passport applications, national savings accounts, premium bonds, banking systems and foreign exchange • Keeping accurate records and balancing the cash in the tills at the end of the day • Dealing with large amounts of money on a daily basis • Dealing with and submitting financial transactions with knowledge of products including but not limited to Growth Bonds, ISAs - both monetary and investing in stocks and shares, short and long term investment accounts and a range of National Saving and Investments products.

Bachelor Of Arts (Ba), English Language And Literature, General, 2:1

Prince2 Foundation (6Th Edition), Project Management, Pass

Education record

I completed one year of a Philosophy and History degree, gaining a Certificate in Higher Education.

History

Gained AS Levels, as follows; • English Language and Literature – A • Philosophy and Religion – A • History – B Gained A Levels.

Education record

Activities and Societies: Member of the football and Athletic teamsGained 9 GCSEs, as follows; • English Language – C • English Literature.