Scott Arick Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

-- Managed $300k in annual revenue. Engaged accounts consistently to ensure their experience was seamless and offered upstream feedback of how we could improve our customer experience.-- Excited and empowered leads to see the benefit of our product resulting in high conversion rates, contributing to a 10% month-over-month sales increase in 2023 during the product-market-fit phase.-- Mastered workflows by extensively utilizing Salesforce, resulting in a 30% reduction in administrative… Show more -- Managed $300k in annual revenue. Engaged accounts consistently to ensure their experience was seamless and offered upstream feedback of how we could improve our customer experience.-- Excited and empowered leads to see the benefit of our product resulting in high conversion rates, contributing to a 10% month-over-month sales increase in 2023 during the product-market-fit phase.-- Mastered workflows by extensively utilizing Salesforce, resulting in a 30% reduction in administrative time and generating 25+ qualified leads per month.-- Engaged clients and leads daily, effectively addressing their pain points, and identifying growth opportunities, leading to a 20% increase in upselling and cross-selling revenue.-- Advocated for customers, championing customer-centric strategies that enhanced overall customer satisfaction by 25%. Show less

Los Angeles, California, United States

-- Rewired the operations process to trim the fat and hone-in on our customer's timetables, resulting in an increased utilization rate from 76% to 92%, adding $2,000 to monthly revenue.-- Spearheaded strategic decisions around inventory management in order to increase profit, resulting in an increase of $48,000 in revenue.-- Casted a more efficient vision of fleet management for 45 vehicles, resulting in a 10% reduction of maintenance lulls all while consistently keeping data consistent… Show more -- Rewired the operations process to trim the fat and hone-in on our customer's timetables, resulting in an increased utilization rate from 76% to 92%, adding $2,000 to monthly revenue.-- Spearheaded strategic decisions around inventory management in order to increase profit, resulting in an increase of $48,000 in revenue.-- Casted a more efficient vision of fleet management for 45 vehicles, resulting in a 10% reduction of maintenance lulls all while consistently keeping data consistent and up to date in our ERP, including sustainability data for our grant with the state.-- Slashed administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services. Show less

Greater Nashville Area, Tn

-- Resolved 60+ issues around service and product per day on the phone, live chat, and email.-- Communicated to customers reasons for the gap in experience and expectation, and worked to find a solution where they felt heard and cared for.-- Partnered with the escalations team about bugs on the site when necessary, effectively relaying specific breakdowns of the technology.

Austin, Tx

-- Served 30+ users every day solving real time software misusage and programming bugs by offering new insights on how to best utilize the platform. -- Scaled escalated issues to our Escalations team by outlining product bugs and testing functions when customers hit roadblocks. -- Assisted other team members by sharing product knowledge in our Slack channels and dealing with real time issues that they were facing with other customers.

Gruene, Tx

-- Spearheaded the rebranding of two retail stores to emphasize new online sales platform by supervising the construction of two new logos, websites and integrated e-commerce options for each store.-- Constructed the hiring process of new personnel in the retail stores, categorized applicants and managed the interview scheduling process while also assisting with interview questions

-- Scouted talent to partner with and develop creative concepts for TV and Film-- Lead research for in-house writers relevant to the projects they were constructing