Scott Ashforth Email & Phone Number

Redmond, Washington, United States

Bellevue Wa

Responsible for managing Signature Support Team for AMER West RegionLeading a Team of Engineers who support Large volume B2C clientsMentor Team members in Career Pathing and DevelopmentEnsure Team is providing the highest level of support to customers Conduct coaching to improve the skill set of each Individual/TeamProvide support and guidance with escalated issues internal or externallyWork with other teams to ensure Customers are receiving the level of service they… Show more Responsible for managing Signature Support Team for AMER West RegionLeading a Team of Engineers who support Large volume B2C clientsMentor Team members in Career Pathing and DevelopmentEnsure Team is providing the highest level of support to customers Conduct coaching to improve the skill set of each Individual/TeamProvide support and guidance with escalated issues internal or externallyWork with other teams to ensure Customers are receiving the level of service they would expect from Signature Support or Premier Priority Show less

Responsible for owning the Support relationship of the Salesforce Marketing Cloud applicationManage customer cases, analyzing data, identifying and reporting root cause and resolution of issues.Serve as a liaison between customer and internal teams in resolution of complex issues

Handled multiple escalations daily, Managed a team of 12+ associates, Create workarounds for client escalations, Technical Subject Matter Expert for multiple projects

Updates to and Testing of Auto Dealership websites Across US, Canada and Australia within specific timelines using Flash, Photoshop, HTML, and custom CSS. UAT for upcoming designs and products. Mentor new team members.

Provided high-volume tier 3 technical support for T-Mobile, AT&T and VZWGenerated helpful technical articles for teammates and call centerAccumulated numerous accommodations for superior customer service

Designed and developed websites for Computer Whizard and its clientsResponsible for the continued maintenance of the majority of CW's websitesProvided on-hand technical assistance for software and hardware issues

Provided tier 2 technical support for a variety of data devices and servicesKnowledge base includes Blackberry, Palm and Windows Mobile devicesAccumulated numerous customer complimentsTarget

Rose to management position within the electronics departmentOversaw training of new hiresPerformed multiple administrative tasks, including inventory, display upkeep, event organizing and general customer service inquiries

Education record

Web Development