Scott B. Smith Email & Phone Number

Austin, Texas, US

• Responsible for supporting customers in the operation and business optimization of Oracle software.
• Designed and created an internal Support Wiki to enable team members to collaborate, increase efficiency and improve customer support.
• Coordinated rollout and continued management of the external facing support Community.
• Created and managed team Virtual Machines used to troubleshoot customer reported issues.
• Earned Oracle Oscar and multiple Oracle Spot Awards for the value added to the team and department.
• Maintained one of the top throughput metrics for customer resolutions while ensuring continued high customer satisfaction rating.

Served as President of Briarwyck Homeowner Association Board of Directors. * Created and maintained a $300,000 annual Budget for the Briarwyck Community representing 598 homes to ensure property values increased through fiscal responsibilities that included ongoing maintenance, investment in community improvements and contributions to a reserve fund.*.

• Responsible for all Tristar internal and customer facing systems to ensure reliability, scalability, security and preparation for disaster recovery.
• Maintained Tristar web site to ensure accuracy and ease of use.
• Supported proprietary database software used to track insurance.
• Analyzed current IT infrastructure, recommended and implemented numerous solutions to ensure continued business growth and stability.
• Negotiated with multiple vendors to ensure low cost services while still meeting the business need.

US

• Configure hardware and maintain the various applications and OS client and server environments which run several versions of Unix, Windows and Macintosh.
• Managed and successfully contributed to projects including the design and creation of a File Share structure, upgraded the office to a new OS and installation of a new phone system.
• Configured and maintained various servers and applications including a DNS server on Windows 2000, a LDAP server and our office File Share.
• Provided technical support by identifying and solving software and hardware related issues, creating and restoring systems through the use of system images and installing and configuring Mac, Linux and Windows PC for.
• Facilitated training for new employees on the use of standard applications and organized training for Keynote presentation application.
• Managed IT procurement process, minimizing cost while ensuring scalability and quality.

Philadelphia, PA, US

• Utilized numerous network monitoring tools to isolate, correct and prevent customer affecting outages.
• Diagnosed and took corrective action for network outages to minimize down time.
• Proactively offered ideas to improve processes to ensure the highest quality with minimal business cost.

Mclean, VA, US

• Responsible for developing and maintaining software applications that generated letters and statements for over 42 million customers.
• Utilized Compuset, Streamweaver, Unix Shell scripting, and C++ to provide business partners with requested document composition.
• Coded 35 to 50 new in-statement letters and coupons sent to 42 million customers monthly.
• Provided development efforts on statement application enhancements that contributed to increased advertising revenue and moved department from cost center to profit center.
• Worked on department wide project to identify redundant tasks and maximize developer efficiency by 20%.
• Capital One Paint Tacoma volunteer Project Coordinator, 2001 & 2002. Painted homes of low income households.

Mclean, VA, US

• Managed and developed eight full time employees that administered multiple, continuous campaigns on Unix based auto dialers for a collections call center serving approximately 800 associates.
• Developed many creative methods of dialer utilization that maximized efficiency while maintaining detailed metrics reporting.
• Trained new managers and phone associates on the use and capability of automated dialers to improve efficiency and manage performance.
• Recognized for key role in opening Capital One’s Royal Ridge Risk Operations Center, 1999.

• Participated in the Dallas Love Field Internship program to learn how an airport operates on a daily basis.
• Participated in emergency preparation.
• Followed daily Airport security procedures.
• Ensured the airport perimeter and flight operating areas were secure and safe.
• Interviewed representatives from key areas of the airport operations, including the airport manager and airline representatives.

Overland Park, Kansas, US

• Provided account maintenance services to Sprint Small Business customers within an inbound call center.
• Assisted clients to maximize the potential of their small businesses through promotions and tailored services that addressed their specific needs.
• Assisted customers with problem resolution related to billing analysis and service interruption.

Atlanta, GA, US

• Provided multiple levels of customer service for both arriving and departing passengers.
• Checked and loaded luggage, directed aircraft to the gate, sold tickets and provided weather reports for pilots.
• Supervised Gate Agents to ensure the highest level of quality service for the passengers.
• Provided individual assistance to ensure all passengers received the best possible customer service.

Oracle Database 12C: Sql Training

Oracle 11G Admin Workshop Ii Training

Oracle 11G Admin Workshop I Training

Apple Server & Apple Support Essentials Training

Education record

Bachelor Of Science, Airway Science

Information Systems

Advanced

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