Driving excellence in our global data centers through developing the right tools, processes, and people. My time at Oracle has been exciting building sharp and effective teams. I am managing multiple teams and programs responsible for developing internal applications for our operations team, rapid application prototyping, inventory control, asset tracking, and a program that owns spares forecasting to delivery of parts for each data center. Provide systems, tools, and roadmap to support the business to scale with information by driving the software development lifecycle. Provide leadership for software tools and automation with cross-functional program teams.

Manage people, processes, and projects to provide top of class service to our retail stores and showcase Microsoft products to our customers.Manger of hardware and software development teams that create solutions for digital content in the retail stores.Manger of the quality assurance team that reviews, tests, and drives quality in solutions or experiences.Collaborate with customers to assess business needs and translate requirements into supportable solutions; ensure that all development and administration efforts align with business strategies.Supply Chain Management: Manage a team of analysts that is responsible for over $10 million of inventory to support stores and projects. Account and provide full financial P/L of responsible programs, manage the capital budget, as well as reconciliation of financials to inventory.International store opening and project deploymentsPursue passionately the development of people in skills and career via various methods of coaching, goal setting, training, and sometimes basic encouragementEmbrace and implement automation whenever possible to improve performance and reduce costs

- Managed the implementation team for the Point of Sale software, Xstore, deployment to over 4000 retail store systems- Manage and monitor system, network, and database operations of over 6000 systems across retail stores and Datacenter on Windows and Linux platforms- Improved certain store performance metrics to over 99% by utilizing automation and LEAN methodology- Continuous improvement in quality assurance by pursuing ITIL standards- Successfully passed multiple PCI compliance audits by always pursuing the highest security standards and best practices- Significantly improved support response time by changing escalation procedures/processes, resources, the addition of trend analysis, and proactive support through detailed monitoring of systems- Improved predictability of release time for deliverables through better resource management using Agile Project Management- Manage implementation strategy and support of multi-million dollar annual refresh project of over 2000 systems- Share responsibilities for monitoring and support of store wireless infrastructure- Responsible for deployment of database and OS updates and patches to over 6000 systems- Take a lot of pride in developing team members in their careers through planning, coaching, and good communication

Architecture design, system integration of Micros product suite to clients, and technical support

System administration of servers and application of various clients as well as technical support

System administration of servers and application of various clients as well as technical support