Hardware and software support for google android, IOS, and Windows mobile platforms including but not limited to issue diagnosis, repair, and preventive education. Wireless network support for mobile point-of-sale systems for various community events as well as emergency wireless priority systems for local first responders. Various computer hardware repairs such as hardware replacement and set up. Database management of client information per federal CPNI guidelines. Investigative approach in uncovering the client’s technical needs on both the consumer and enterprise-level and suggest the devices and systems to best suit said needs. Set up and technical support for client cloud and email systems on computers and wireless devices.

Supervision of over 50 temporary employees, tasked with hiring, training, and development of each temp associate at the Honda Parts Warehouse location in Windsor Locks, CT. Coordinator between Honda site staff and temporary associates with the goal of operating as one unit.Basic payroll responsibilities of collecting associate's weekly hours and balancing them to the correct amounts before sending to main payroll staff. Also required to issue paystub cards weekly.Hands on coaching and mentoring with associates on site, leading to overall improvement on job performance. Employment development support for temporary employees with resume critique, interview skills, and job skill development with the aim of being hired by our clientele.Charged with training each associate in their job duties. Designed, Proposed, and implemented the Jobpro Employee of the Month program in aims of boosting associate morale, improving associate attendance, and overall job performance. Designed and Updated the current Jobpro/Honda mentorship/Job retraining program, with the goal of improving job performance for under-performing associates and lower turnover rates.

Provided interpersonal support for psychological traumatized teenagers in the DCF/Adolescent Judicial system during the night hours. Collected data on sleep patterns of clients and presented to clinical staff on a daily basis.Administered medication to clients per their medication guidelines set forth by both medical and clinical staff. Committed to hands-on mentoring which showed a decrease in problematic behavior.Performed non-aggressive de-escalation techniques on a daily basis, in order to calm down clients whom found themselves highly escalated after being triggered.Trained in physical CPI restraints as well as first aid and CPR.

Performed customer service related tasks which ended in a win-win outcome which lead to returning customers. Maintained retail inventory, promoted sales, and other basic retail duties.Promoted to Wireless consultant due to high volume of wireless sales, with the chief focus of promoting wireless sales as well as servicing customers with account and technical issues.

High volume call center position, taking hotel reservations for both onsite and collaborative hotels in the area, meeting additional sales goals set by the gaming commission. One-on-one management with high level players, supplying players with information based on their gaming benefits.