- Performed various clinical support functions in the areas of surgical coverage, basic troubleshooting, programming, and patient follow-up for company products, with emphasis on the provision of overall quality patient care whether directly or indirectly engaging with patients. - Provided technical assistance to physicians in operating and administering cardiac rhythm device implants, including pacemakers, ICDs, and BIVs; sold new device therapies; and collaborated with physicians and the… Show more - Performed various clinical support functions in the areas of surgical coverage, basic troubleshooting, programming, and patient follow-up for company products, with emphasis on the provision of overall quality patient care whether directly or indirectly engaging with patients. - Provided technical assistance to physicians in operating and administering cardiac rhythm device implants, including pacemakers, ICDs, and BIVs; sold new device therapies; and collaborated with physicians and the hospital laboratory staff during case reviews and clinical observations research. - Conducted training to orient newly hired staff; discussed new products and procedures to physicians and staff; as well as educated customers on proper clinical usage of company products through presentations and demonstrations. - Discussed clinical needs, goals, and constraints to patient care with existing and potential clients and demonstrated how company products can help achieve goals. - Conferred with device patients in both clinic and hospital settings, ensuring customer and patient success with the implanted products through regular follow-ups. - Helped organize speaking engagements for physicians, rendering support to sales representatives. - Managed the integration of remote monitoring system in various active clinics- Maintained positive and strategic relationships with hospital personnel to expand network of contacts and identify key decision-makers to maximize future sales. - Promptly addressed customer needs and complaints on products and services through creative and innovative solutions in collaboration with other related personnel. Show less

- TESTAMUR NASPEx/AM/AP/Pacing - Proficient in troubleshooting and resolving product and customer service issues - Maintained positive and strategic relationships with hospital personnel to expand network of contacts and identify key decision-makers to maximize future sales. - Discussed new products and procedures to physicians and staff; as well as educated customers on proper clinical usage of company products through presentations and

- Responsible for development and implementation of Electrophysiology program with a net revenue of nearly $2 million in the first year - Supported physicians in administering interventional cardiology procedures in the catheterization laboratory - Rendered quality patient care through attending to patients’ needs during cardiac studies, monitoring hemodynamics before and during procedure, and preparing patient care plan