Scott Benjamin Email & Phone Number

Burlington, Ma, Us

Burlington, Ma

Level 3 Software Engineer/Problem ManagementGlobal, Cross functional Team providing engineering level support to Level 1/Level 2 Service Teams across multiple platforms and systems. Managed, resolved, and provided short term workarounds for high repeating, revenue costly technical problems across multiple Products and Configurations as part of the ITIL Support Model.Provided ownership and maintenance for Service generated Solutions, including proactive monitoring tools, break fix workarounds, and scripts/code commonly used by other Engineers in the Service Organization.Interfaced with Engineering and Development Staff globally to provide feedback and contribute to Product design decisions using cost-based metrics to provide a prioritized list of requests.Assisted in the creation and piloted the successful implementation of the Problem Investigation process currently used by all Problem Managers globally at GE Healthcare.Pushed for and received Engineering commitments to resolve several high-cost, repeating Problems in the core Centricity product lines.Helped to spec, configure, test, and generate Lab systems that are in use by multiple GE Service Teams. This did not exist prior to this effort.

Intgrated Services Engineering -- Imagecast RIS, ConnectR, and Imagecast PACS/iSite PACSProvided Technical leadership and mentoring for a Team of high performing engineers focused solely on the needs of a subset of the Centricity RIS-IC/Imagecast PACS customers representing a larger number of issues worked by support and requiring a more personalized touch.Responsible for day to day Customer Support, Hardware deployments, Software installs, system expansions, System Migrations, and install of new HL7 Interfaces.Provided expertise in ConnectR, HL7 Integration, DICOM Services, iSite PACS, Microsoft SQL Server performance and tuning, Advanced Windows Server troubleshooting, and Cisco CCSS 11500 Series Content Switch troubleshooting and configuration.Increased customer satisfaction thru individual ownership of each Customer. This proved to be a long-term success that was replicated throughout GE Healthcare.Consistently in the Top 3 in the RIS-IC Support group in both Customer Satisfaction scores and Tickets Resolved.

ConnectR, HL7/DICOM Interface, and Third Party Integration SupportSupporting existing installed customers, focusing on HL7 Interfaces, DICOM Services, and Third-Party Desktop Integration with IDXrad V10.As needed, make changes to existing configurations and code to support new functionality, satisfy changing customer requirements, and changing HL7/DICOM Standards.Meet with Development Engineers to recommend solutions to code problems in the product, including recommended code changes to resolve issues or enhance the offerings and functionality.

Burlington, Vermont Area

Contract Programming Group -- HL7/Migration ImplementationResponsibilities include:Multi-functional role providing HL7 Support for existing IDXrad V10 customers while helping to code, test, and deploy new Interface Solutions for New IDXrad V10 Customers going thru the installation process.Maintain HL7 Interface Specifications Standards in order to provide accurate documentation to Third-Party Vendors and Customers looking to install IDXrad V10.Provide detailed specifications and execute on Data Migrations from Third-Party Systems for customers moving from older RIS systems to IDXrad V10.Provide Level1/Level 2 Support for existing IDXrad V10 production sites.