My current role apart from general operations of the bottle-shop include:Controlling promotions via social media e.g facebookStrict stock control/ stock-takes to ensure all areas are operating correctlyStaff rosters and staff trainingSetting up of H&L and productsEnsure products are purchased and sold at correct price and margins for profitabilityI have listed some of my internal/external training courses:STRATHMORE HOTEL• Certificate 4 hospitality Management MANAGEMENT DEVELOPMENT WORKSHOP• Police Credit Union – internal training INFORMATION TECHNOLOGY-BASIC INTRODUCTION• TAFE course – 17 weeks, incorporating hardware of computer.ADVANCE CREDIT MANAGEMENT COURSE• Australian Institute of Credit Management 27 week course, incorporating training and management development program.BASIC CREDIT COURSE• Australian Institute of Credit Management 6 week course, which provided collection techniques and credit management training.TELEPHONE COLLECTIONS COURSE• Australian Institute of Credit Management course, providing advance skills in telephone collections.TOTAL QUALITY MANAGEMENT PROGRAM• This involved 12 months of active participation to increase productivity. The program required reporting directly to the Credit Union General Manager and Chairman of the Police Credit Union Board.