I am responsible developing and maintaining web applications that enable staff to manage a high volume of caseloads, improving workflow efficiency for legal professionals. I investigate and resolve user issues promptly to ensure continuous productivity, fostering a collaborative team environment, as well as document development issues, feature requests, and solutions to maintain project clarity and momentum.Core features: automated filing of legal cases to state courts using Firebase Cloud Functions and Puppeteer, reducing manual workload and error rates; document generation, streamlining legal document creation and enhancing productivity; integrated Clio Manage and client filing requests, giving real time visibility on current workloads and freeing staff time to work on cases rather than managing lists and files.

Implemented an article versioning feature, allowing users to track changes and create new articles from previous versions, increasing user engagement and productivity by 30%.Collaborated closely with stakeholders to ensure new features aligned with user needs and improved overall platform usability.Technologies used: Angular, Firebase Firestore (NoSQL) & Realtime Database, TypeScript / JavaScript, Git.

Expanded platform documentation by doubling content coverage, improving the clarity and accessibility of technical resources for end-users.Reviewed and annotated existing documentation, identifying gaps and recommending areas for future improvement to leave a lasting impact on company resources.Technologies used: Golang, JavaScript, MongoDB (NoSQL), Postgres SQL, YAML, Makefile, Git.

• Provided friendly, attentive, and detailed customer service with orders and product support, problem-solving plant and growing issues with 300 - 500 customers per week. • Coordinated advertising and community outreach through donations to organizations that matched company goals.