Scott Bernier Email & Phone Number

Phoenix, Arizona Area

• Provide strategic direction, business case development and analytics-based problem resolution for multiple lines of businesses
• Subject matter expert managing business partners and leading over 700 employees within Fraud Claims Operations across the United States and India
• Accountable for the timely review of claims decisions for Credit, ATM/Debit, Check & Digital, Wealth and ACH products to ensure compliance and meeting critical regulatory timelines
• Manage annual… Show more
• Manage annual incoming claim volume of 4.2MM and and annual loss line of approximately $322MM
• Leverage the Visa, MasterCard and American Express partnerships to reduce fraud losses and maximize recovery rate

Phoenix, AZ

• Managed over 120 US-based employees within ATM/Debit and Credit Fraud Claims Operations
• Developed and led the Loss Analysis, Loss Management, Call Center and Claims Partnership teams while managing and improving claims processes
• Collaborated with leadership to coordinate and deliver employee training, employee performance metrics and provide employee coaching and mentoring
• Developed and implemented internal quality processes and migrated the first fraud claims… Show more
• Developed and implemented internal quality processes and migrated the first fraud claims initiation call center to Phoenix Show less