Scott Bernier Email & Phone Number

Phoenix, Arizona Area

• Provide strategic direction, business case development and analytics-based problem resolution for multiple lines of businesses• Subject matter expert managing business partners and leading over 700 employees within Fraud Claims Operations across the United States and India• Accountable for the timely review of claims decisions for Credit, ATM/Debit, Check & Digital, Wealth and ACH products to ensure compliance and meeting critical regulatory timelines • Manage annual… Show more • Provide strategic direction, business case development and analytics-based problem resolution for multiple lines of businesses• Subject matter expert managing business partners and leading over 700 employees within Fraud Claims Operations across the United States and India• Accountable for the timely review of claims decisions for Credit, ATM/Debit, Check & Digital, Wealth and ACH products to ensure compliance and meeting critical regulatory timelines • Manage annual incoming claim volume of 4.2MM and and annual loss line of approximately $322MM• Leverage the Visa, MasterCard and American Express partnerships to reduce fraud losses and maximize recovery rate• Develop strategic and operational communication and presentations for all audience levels across the organization Show less

Phoenix, Az

• Managed over 120 US-based employees within ATM/Debit and Credit Fraud Claims Operations • Developed and led the Loss Analysis, Loss Management, Call Center and Claims Partnership teams while managing and improving claims processes• Collaborated with leadership to coordinate and deliver employee training, employee performance metrics and provide employee coaching and mentoring • Developed and implemented internal quality processes and migrated the first fraud claims… Show more • Managed over 120 US-based employees within ATM/Debit and Credit Fraud Claims Operations • Developed and led the Loss Analysis, Loss Management, Call Center and Claims Partnership teams while managing and improving claims processes• Collaborated with leadership to coordinate and deliver employee training, employee performance metrics and provide employee coaching and mentoring • Developed and implemented internal quality processes and migrated the first fraud claims initiation call center to Phoenix Show less