Scott Bernstein Email & Phone Number

Operational Consulting/People Management/Program ManagementProcess ImprovementGrowth and Expansion

• Key Achievements
• Developed service and product offerings to drive down total cost of ownership and increase speed to value through improved project methodology; resulting in a 33% reduction in implementation efforts
• Streamlined estimations process with structured SLA, resulting in a 25% faster turnaround to customers and a 20% increased conversion rate
• Established Aptos India off-shore solution center including talent identification, acquisition and onboarding over 9 product… Show more Key Achievements
• Established Aptos India off-shore solution center including talent identification, acquisition and onboarding over 9 product lines; improved chargeable utilization from 0 to 53% year-to-date
• Developed a modified project methodology to support the efficient use of on-shore and off-shore resourcing

Montreal, Canada Area

• Key Achievements
• Onboarded and integrated UK-based professional services teams into Aptos following acquisitionDuties
• Develop and implement territory plans and objectives in alignment with wider corporate strategy
• Ensure effective alignment of products and solutions with customer needs enabling a trusted relationship that results in customer loyalty and preferred supplier status
• Ensure the team follows best practice implementation processes and identify… Show more Key Achievements
• Ensure the team follows best practice implementation processes and identify opportunities to improve our methodologies and tools

• Ensure effective alignment of products and solutions with customer needs enabling a trusted relationship that results in customer loyalty and preferred supplier status
• Ensure the team follows best practice implementation processes and identify opportunities to improve our methodologies and tools
• Direct the activities of the PS team through ongoing oversight of active implementations, ensuring on-time, on-budget delivery with high-quality outcomes and customer satisfaction
• Act… Show more
• Act as the escalation point for project issues, work with the team to develop solutions to problems, drive customer alignment, and be accountable for project success Show less

Montreal, Canada Area

• Duties
• Developed lasting and valued business relationships with clients and industry influencers
• Provided direction and specialist knowledge in applying product line to client business
• Maintained high levels of knowledge and expertise regarding our customers, to act as a solution expert on the product and support effective implementation and integration
• Prepared business cases, proposals, presentations, quotations, contracts, and supporting documentation as… Show more Duties
• Prepared business cases, proposals, presentations, quotations, contracts, and supporting documentation as required

Montreal, Canada Area