Scott Bernstein Email & Phone Number

Operational Consulting/People Management/Program ManagementProcess ImprovementGrowth and Expansion

Key Achievements • Developed service and product offerings to drive down total cost of ownership and increase speed to value through improved project methodology; resulting in a 33% reduction in implementation efforts• Streamlined estimations process with structured SLA, resulting in a 25% faster turnaround to customers and a 20% increased conversion rate• Established Aptos India off-shore solution center including talent identification, acquisition and onboarding over 9 product… Show more Key Achievements • Developed service and product offerings to drive down total cost of ownership and increase speed to value through improved project methodology; resulting in a 33% reduction in implementation efforts• Streamlined estimations process with structured SLA, resulting in a 25% faster turnaround to customers and a 20% increased conversion rate• Established Aptos India off-shore solution center including talent identification, acquisition and onboarding over 9 product lines; improved chargeable utilization from 0 to 53% year-to-date• Developed a modified project methodology to support the efficient use of on-shore and off-shore resourcing• Mentored regional managers to improved project delivery increasing the number delivered on-time/on-budgetDuties• Set the vision and direction of professional services teams via strategic resource management decisions that ensure support model meets demand• Own all aspects of PS strategy, resourcing, implementation, methodology, services P&L and project success • Responsible for the financial performance and fiscal management of professional services organization generating $60m revenue• Consistently seek to improve processes and procedures to drive performance, leverage opportunity and improve efficiency whilst ensuring customer satisfaction and success• Lead and mature professional services teams, deploying effective talent management and development strategies to build capability and get the best from your people• Accountable for meeting yearly KPIs, revenue targets, margins, utilization, bookings and net promoter score• Build effective and collaborative relationships with global sales, customer success and business development leadership teams to adapt services, sales, product and partner strategy• Effectively manage partner relationships to scale services across regions building service offerings that take customers from value proposition to realization Show less

Montreal, Canada Area

Key Achievements • Onboarded and integrated UK-based professional services teams into Aptos following acquisitionDuties• Develop and implement territory plans and objectives in alignment with wider corporate strategy• Ensure effective alignment of products and solutions with customer needs enabling a trusted relationship that results in customer loyalty and preferred supplier status• Ensure the team follows best practice implementation processes and identify… Show more Key Achievements • Onboarded and integrated UK-based professional services teams into Aptos following acquisitionDuties• Develop and implement territory plans and objectives in alignment with wider corporate strategy• Ensure effective alignment of products and solutions with customer needs enabling a trusted relationship that results in customer loyalty and preferred supplier status• Ensure the team follows best practice implementation processes and identify opportunities to improve our methodologies and tools• Maintain currency in industry trends and best practices and successfully shift strategies or approaches as required to bring optimal results• Direct the activities of the PS team through ongoing oversight of active implementations, ensuring on-time, on-budget delivery with high-quality outcomes and customer satisfaction• Act as the escalation point for project issues, work with the team to develop solutions to problems, drive customer alignment, and be accountable for project success Show less

• Ensure effective alignment of products and solutions with customer needs enabling a trusted relationship that results in customer loyalty and preferred supplier status• Ensure the team follows best practice implementation processes and identify opportunities to improve our methodologies and tools• Direct the activities of the PS team through ongoing oversight of active implementations, ensuring on-time, on-budget delivery with high-quality outcomes and customer satisfaction• Act… Show more • Ensure effective alignment of products and solutions with customer needs enabling a trusted relationship that results in customer loyalty and preferred supplier status• Ensure the team follows best practice implementation processes and identify opportunities to improve our methodologies and tools• Direct the activities of the PS team through ongoing oversight of active implementations, ensuring on-time, on-budget delivery with high-quality outcomes and customer satisfaction• Act as the escalation point for project issues, work with the team to develop solutions to problems, drive customer alignment, and be accountable for project success Show less

Montreal, Canada Area

Duties• Developed lasting and valued business relationships with clients and industry influencers• Provided direction and specialist knowledge in applying product line to client business• Maintained high levels of knowledge and expertise regarding our customers, to act as a solution expert on the product and support effective implementation and integration• Prepared business cases, proposals, presentations, quotations, contracts, and supporting documentation as… Show more Duties• Developed lasting and valued business relationships with clients and industry influencers• Provided direction and specialist knowledge in applying product line to client business• Maintained high levels of knowledge and expertise regarding our customers, to act as a solution expert on the product and support effective implementation and integration• Prepared business cases, proposals, presentations, quotations, contracts, and supporting documentation as required• Handled technical and operations questions or issues arising throughout the sales cycle• Scoped and defined project requirements and negotiated contracts and agreements as required Show less

Montreal, Canada Area