Scott B. Email & Phone Number

Milpitas, Ca, Us

Scotts Valley, Ca, Us

• Processed requests for SAP master data creations/revisions, including business partners and product master data.• Assisted in developing and implementing new business policies related to SAP master data• Created custom data extracts to facilitate requests from other departments.• Leveraged SAP LSMW to automate creation or updating of large numbers of records.• Facilitated engineering efforts by creating new storage locations, supply areas, and work centers.

San Mateo, California, Us

• Point of contact for questions regarding the AppleCare Substitution program from internal customers.• Analyzed submissions to identify and correct issues before data entry, working with submitters to resolve any issues.• Reduced complexity of transfer of coverage analysis, cutting time and effort required by approximately 80%.• Maintained custom SAP data tables utilized by downstream systems as part of the substitution process.• Drafted updated documentation to cover changes in processes over time.• Took on additional responsibilities of being the Product Analyst for Mac Adapters and Accessories, and Air Pods.

Somerset, New Jersey, Us

• Analyzed vendor drawings, spec sheets, and product pages to identify key components for drafting of descriptive internal part names.• Processed a wide variety of requests from multiple Google divisions including creating new part numbers, reviewing drawings, building BOMs to facilitate kit ordering, and managing primary and secondary status of BOM components.

Asheville, Nc, Us

• Developed plan to increase awareness for a small non-profit organization utilizing new outreach strategies.• Redesigned a set of client intake forms for a small mental health therapy firm improving readability, professional aesthetics, and ease of updating• Developed an initial website for small firm including registering a domain name and deploying initial website.• Drafted a proposal for a small firm to handle the replacement of office computers, considering unique requirements imposed by laws such as HIPAA.

Franklin Lakes, New Jersey, Us

• Lead analyst for both NPI and sustaining change orders related to the instrument side of the business, representing department in cross-functional meetings.• Point of contact for questions regarding business rules as well as federal and international regulations as they related to SAP material master data for NPI and sustaining engineers working on the instrument side of the business.• Aided engineers and individuals in other departments navigating SAP to complete necessary tasks and/or be more efficient.• Analyzed redlines for BOMs, Routings, and material master changes to ensure accuracy, working with the appropriate individual(s) to resolve any issues.• Handled creation, updating, and other changes to all material master data related areas (material master, BOMs, and Routings) including areas such as unit of issue, BOM item long text, and component allocations.• Spearheaded effort to change where redline documents were stored, eliminating multiple potential bottlenecks that could delay processing of change orders.• Partnered with the Finance department annually as part of a cross-discipline effort to ensure that the costs for all parts in SAP were updated correctly for the coming fiscal year, correcting hundreds of thousands of dollars’ worth of variances each year.• Redesigned several key data collection forms, increasing efficiency by making forms easier to understand and fill out, simultaneously reducing the number of errors needing to be corrected. • Coordinated multiple projects concurrently from different engineers, each with a different business priority, and deadline.• Wrote and maintained a series of VBA macros that significantly streamlined the reporting process of change orders, while also increasing accuracy by removing several potential areas of human error.• Created prototype custom PDM tool using Microsoft Access.• Provided backup services for both the Reagent side of the business and custom orders to cover coworker vacations.

Taipei City, Taipei, Tw

Created and maintained brand loyalty among ASUS customers by seeking out and engaging individuals who were expressed dissatisfaction with ASUS products on various sites related to hardware reviews and discussion.

Hanover, Md, Us

Performed vital final QA testing for the rollout of a major upgrade to law firm's case management software, testing each lawyer's workstation and verifying that the upgrade was installed properly and did not cause any additional issues.

* Successfully repaired thousands of computer systems for both resale and individual customers by diagnosing hardware faults and replacing necessary components.* Responsible for a larger than proportionate number of total repairs, creating additional revenue, by personally handling all aspects of the repair process.* Decreased turn around time for Apple units by over an hour per unit by setting up an internal restore server and maintaining restore images for different unit models.

* Single source for all hardware repairs on Santa Clara University campus* Diagnosed and repaired hardware faults for University owned Apple and Dell desktops and laptops, in or out of warranty* Coordinated printer repairs for individual and high volume printers* Performed out of warranty "time and material" (not University owned) repairs on Apple and Dell desktops and laptops

* Provided technical support for small businesses* Created website for small startup company* Helped streamline business functions with redesigned forms* Assisted with secure disposal of sensitive data* Configured and installed a Squid caching web proxy server to conserve bandwidth, restrict access to undesirable sites* Diagnosed and repaired computer components

Ames, Iowa, Us

Responsible for handling all day to day tech support needs of the Iowa State University Department of Entomology. * Provided end-user desk side support * Refreshed software for system redeployment* Performed workstation migrations* Ensured that systems had all necessary security updates applied* Performed installation and updates of large software packages * Performed hardware repairs as necessary

Ames, Iowa, Us

* Configured computers for incoming students of residence halls to access Iowa State campus network* Ensured that all necessary security updates had been applied* Scanned and cleaned system of any viruses and spyware/malware* Installed network interface cards as needed

Bachelor'S Degree, Management Information Systems And Services

Bachelor'S Degree, Marketing