Scott Billinness Email & Phone Number

Dundee, Scotland, United Kingdom

Responsibilities include global billing and credit control for a variety of clients, across many different industries in many countries across the world. End to end process, from ensuring accurate invoices are processed, liaising with clients across the world to ensure that billing is correct and building relationships with clients. Monitoring of world-wide Sales Ledger to ensure that aged debt is controlled and ensuring clients’ pay within terms as often as possible, to mitigate the risk of… Show more Responsibilities include global billing and credit control for a variety of clients, across many different industries in many countries across the world. End to end process, from ensuring accurate invoices are processed, liaising with clients across the world to ensure that billing is correct and building relationships with clients. Monitoring of world-wide Sales Ledger to ensure that aged debt is controlled and ensuring clients’ pay within terms as often as possible, to mitigate the risk of potential bad debt. Liaising with Client/Sales Support and Account Managers across the world to assist in resolving any finance-related customer queries, ensuring that a large portfolio of clients enjoy the best customer experience possible. Regular review of client credit limits to ensure that any potential bad debt issues are highlighted as soon as possible and liaising with a varied selection of colleagues across the business when required in relation to possible escalation where monies are not paid. Obtaining export documentation from a variety of sources to ensure that orders shipped abroad are done so in accordance with country-to-country legislation, thus allowing for the invoicing processing to be a smooth process. Show less

South Queensferry, Scotland, United Kingdom

Responsibilities include monitoring of client debts daily. Credit checking all customer orders, authorising such orders when applicable depending on aged debt profile / customer credit limits. Liaising with HQ Accounts Team to ensure all Sales Ledger payments are processed and allocated correctly prior to producing updated Aged Debt Reports. Regular reviews / conference calls with other parts of the business in relation to Aged Debt analysis, deciding either as part of the wider team or… Show more Responsibilities include monitoring of client debts daily. Credit checking all customer orders, authorising such orders when applicable depending on aged debt profile / customer credit limits. Liaising with HQ Accounts Team to ensure all Sales Ledger payments are processed and allocated correctly prior to producing updated Aged Debt Reports. Regular reviews / conference calls with other parts of the business in relation to Aged Debt analysis, deciding either as part of the wider team or individually on relevant course of action to mitigate risk of bad debt.Analysing new Credit Account Application forms to ascertain any potential risk element prior to offering customers' a credit facility based around company guidelines. Investigating possible fraudulent customer enquiries / mitigation of risk. Setting of credit limits on accounts after conducting thorough Due Diligence process. Show less

Elgin, Scotland, United Kingdom

Responsibilities include monitoring of client debts on a daily basis and continually contacting clients to secure payment of such debts. Assessing the need for further action for non-payers. Processing of invoices and credit notes, allocation of all payments received. Credit checking customer orders, authorising such orders when applicable. Reconciliation of accounts to ensure month end statistics / reports are accurate and presented within set time scales. Regular review of Sales Ledger with… Show more Responsibilities include monitoring of client debts on a daily basis and continually contacting clients to secure payment of such debts. Assessing the need for further action for non-payers. Processing of invoices and credit notes, allocation of all payments received. Credit checking customer orders, authorising such orders when applicable. Reconciliation of accounts to ensure month end statistics / reports are accurate and presented within set time scales. Regular review of Sales Ledger with Senior Management to identify any potential high-risk areas or bad debt exposure. Ensuring that debtor days remain as low as possible in line with industry averages and constant communication with Sales Team to ensure any potential area of concern is addressed at the earliest opportunity. Regular attendance at Food and Drink Credit Circles in Glasgow and London to liaise with industry colleagues, sharing intelligence and discussion of potential bad debt issues with mutual customers.Analysing new Credit Account Application forms to ascertain any potential risk element prior to offering customers' a credit facility based around company guidelines. Investigating possible fraudulent customer enquiries / mitigation of risk at all times throughout the new account enquiry process. Working alongside third-party agencies when required (debt collection companies / solicitors) in relation to escalated matters and taking necessary action(s) to ensure overdue debts are collected. Show less

Fochabers, Scotland, United Kingdom

Responsibilities include providing advice to those with debt problems, arranging for an assessment of their income and expenditure with a view to finding the most viable solution to the problem. Monitoring incoming emails in relation to the same subject, providing advice by return email and arranging appointments between the client and the Consultant.

Dunfermline, Scotland, United Kingdom

Responsibilities include monitoring of client debts on a daily basis and continually contacting clients to secure payment of such debts, assessing viability of legal action in applicable cases, working with solicitors on a daily basis to ensure legal cases are dealt with effectively and efficiently, issuing letters to clients confirming outstanding balances and stipulated dates for payment. Maintaining a high level of professionalism at all times and ensuring that the needs of the business are… Show more Responsibilities include monitoring of client debts on a daily basis and continually contacting clients to secure payment of such debts, assessing viability of legal action in applicable cases, working with solicitors on a daily basis to ensure legal cases are dealt with effectively and efficiently, issuing letters to clients confirming outstanding balances and stipulated dates for payment. Maintaining a high level of professionalism at all times and ensuring that the needs of the business are continually met. Purchasing of all items for the company from stationery requirements to IT requirements, purchasing plant and machinery, securing the best price from a range of suppliers and monitoring of company budgets to ensure planned expenditure is adhered to across a wide range of departments. Show less

Edinburgh, Scotland, United Kingdom

Telephone collection activity for customers with outstanding debts, assessing viability of court action in applicable cases, liaising with solicitors regarding current and pending legal cases, issuing letters to customers/motor dealers regarding early settlement procedures, arranging payment plans with debtors to ensure that outstanding debts are paid albeit by a fixed/agreed monthly amount agreed between myself and the client/debtor.

Dunfermline, Scotland, United Kingdom

Day to day running of a team of 14 telephone operators, ensuring that call handling standards are met at all times, coaching and development on an on-going basis to ensure that all staff are equally trained and given the necessary tools to carry out their work in a professional manner and to the best of their ability. Reporting daily to the Team Manager / Customer Services Manager, providing daily statistics based on incoming call levels, telephone monitoring of telephony staff throughout the… Show more Day to day running of a team of 14 telephone operators, ensuring that call handling standards are met at all times, coaching and development on an on-going basis to ensure that all staff are equally trained and given the necessary tools to carry out their work in a professional manner and to the best of their ability. Reporting daily to the Team Manager / Customer Services Manager, providing daily statistics based on incoming call levels, telephone monitoring of telephony staff throughout the business to ensure a high standard of customer services is maintained at all times.Contacting customers to arrange payment of overdue accounts, preferably in full or making arrangements for monthly repayments, monitoring these payments to ensure payment is received on-time and for the desired amount. Daily monitoring of the Skytalk service (discounted telephone calls) and setting up individual customer credits limits for the service, based on information provided by Credit Reference Agencies, monitoring these limits and implementing increases/decreases where appropriate and justifiable.Liaison with external Debt Collection Agencies to ensure that they have correct and accurate information should they have to pursue the customer for outstanding monies owed to Sky Television. Show less

Aberdour, Scotland, United Kingdom

Building and maintaining client databases, constantly updating these when required, managing mailing campaigns on behalf of clients’ and providing detailed reports / analysis regarding such campaigns, including direct mail response rate, returned mail, etc. Clients included The Sheraton Hotel, British Gas and The Old Course Hotel in St Andrews