• Identifying new business improvements analysing trends with data from various different sources.• Coaching and mentoring team members, leading to accomplishing all set team targets and KPIs.• Creating and presenting projects and work streams whilst communicating with the management team.• Consistently reviewing team performance to close employees' skill gaps, achieving company goals.• Developing frameworks via assessing the scope and context of both short and long term… Show more • Identifying new business improvements analysing trends with data from various different sources.• Coaching and mentoring team members, leading to accomplishing all set team targets and KPIs.• Creating and presenting projects and work streams whilst communicating with the management team.• Consistently reviewing team performance to close employees' skill gaps, achieving company goals.• Developing frameworks via assessing the scope and context of both short and long term business needs.• Cooperating with senior staff to introduce new changes and action plans within products and services. Show less

• Promoted to Lead Business Analyst as a result of accomplishing high customer satisfaction levels. • Built strong relationships with stakeholders whilst maintaining influence in the decision-making process. • Produced project impact assessments to track outlooks and funding/FTE allowance were correct. • Collaborated with project and finance teams to monitor the delivery of business benefits and requirements. • Supervised rates and outputs from the demand, insight and analysis

• Secured a promotion as Demand Planning Manager for delivering high quality support during strategic planning processes, resulting in delivering all projects on time and within the set budget.• Boosted efficiency levels by introducing new solutions within existing processes and methodologies.• Strengthened relationships with stakeholders and partners via consistently communicating with them.• Enhanced accuracy of service delivery with planning tools, techniques and simulation… Show more • Secured a promotion as Demand Planning Manager for delivering high quality support during strategic planning processes, resulting in delivering all projects on time and within the set budget.• Boosted efficiency levels by introducing new solutions within existing processes and methodologies.• Strengthened relationships with stakeholders and partners via consistently communicating with them.• Enhanced accuracy of service delivery with planning tools, techniques and simulation models.• Organised and compiled contingency plans to improve product knowledge amongst staff members. Show less

• Accountable for the design, development and implementation of analytical methodologies, to deliver continuous improvement in relation to processes and procedures • Supporting all analytical needs of the planning team and other operational support areas, aimed at enhancing the skills of peers and colleagues • Deliver a proactive approach to drive value through performance analysis with internal and external stakeholders • Responsible for the delivery and development of an… Show more • Accountable for the design, development and implementation of analytical methodologies, to deliver continuous improvement in relation to processes and procedures • Supporting all analytical needs of the planning team and other operational support areas, aimed at enhancing the skills of peers and colleagues • Deliver a proactive approach to drive value through performance analysis with internal and external stakeholders • Responsible for the delivery and development of an engagement model that facilitates effective stakeholder management • First class analytical skills with a demonstrable ability to identify trends and patterns within complex data • Design of pre and post implementation analysis to support effective change management • Responsible for the sourcing of data from various databases and systems, and automating the production of management information • Influence the use and development of central management information hub "iView" to ensure consistency in understanding across Telephone Banking Show less

• Prepare, produce and analyse MI reports that support the delivery of the Telephone Banking sales plan• Ensure MI is generated in an appropriate and clearly defined format enabling users to easily interpret and analyse the data to support them in taking decisions relating to achievement of targets• Identify, recommend and implement changes to MI processes to reflect Business needs and requirements• Respond to a range of enquiries, ensuring that internal Stakeholders requirements… Show more • Prepare, produce and analyse MI reports that support the delivery of the Telephone Banking sales plan• Ensure MI is generated in an appropriate and clearly defined format enabling users to easily interpret and analyse the data to support them in taking decisions relating to achievement of targets• Identify, recommend and implement changes to MI processes to reflect Business needs and requirements• Respond to a range of enquiries, ensuring that internal Stakeholders requirements are clarified where necessary, referring issues to senior colleagues where appropriate• Single point of contact for MI related queries, Investigate and liaise with relevant Business areas to resolve• Build and maintain strong relationships with key Stakeholders across Lines of Business and other Business areas Show less

• Producing, maintaining and analysing reports using Microsoft Excel, Access, Visual Basic, PowerPoint and SharePoint ensuring accuracy within agreed timescales• Producing Daily, Weekly and Monthly dashboards with detailed commentary, distributing to key Stakeholders highlighting performance against KPI's• Delivering meaningful analysis to improve the switching process, handover productivity, colleague efficiency and forecasting• Writing Visual Basic code to automate reporting and… Show more • Producing, maintaining and analysing reports using Microsoft Excel, Access, Visual Basic, PowerPoint and SharePoint ensuring accuracy within agreed timescales• Producing Daily, Weekly and Monthly dashboards with detailed commentary, distributing to key Stakeholders highlighting performance against KPI's• Delivering meaningful analysis to improve the switching process, handover productivity, colleague efficiency and forecasting• Writing Visual Basic code to automate reporting and improve efficiency, as well as designing tactical applications that produce invaluable MI• Building and maintaining close working relationships with all Operational, Lines of Business, Community Bank Stakeholders• SharePoint Owner, responsible for managing access, training users and governing content• Mapping and maintaining the end to end process with Microsoft Visio Show less

• Working with an intervention team to understand capability within Banking and Savings processing and telephony• Identifying flawed process through analysis of failure demand and complaints• Leading process re-design for key value processes• Understanding the impact of measure on the customer experience• Working with IT, Product teams and the operation to deliver new processes into live