Scott Blaser Email & Phone Number

Lead, Coach, Mentor, Teach and Audit dealership service departments. Monitor process control as well as adherence to corporate policies and procedures. ● Monitor dealer warranty statistics through various corporate databases. Continuous dealer contact. Also keep an ongoing communication with regional teams/field managers to determine next steps for dealer development/concerns and or audits. ● Continue an open communication with dealer and regional staff concerning issues of policy and or process changes. ● Coordinate audits through proper channels of notification as stated in corporate policy manuals. Organize and prioritize dealer notification and travel arrangements throughout North America.• Work with other regional team members to support Corporate Warranty Audits. ● Update corporate files with the latest audit results, as well as expense reports and tracking documents. ● Create and present individual dealer audit reports to dealer management and VWoA. Submit written report to GMAS.• Perform Remote (Desk) Audits with dealers to assist with updates and policy training.

Lead, Coach, Mentor, Teach and Audit dealers and Monitor Process control as well as adherence to corporate policies and procedures by dealership service departments. ● Responsible for 166 Volkswagen dealers in the eastern region. Work with the dealers to maintain corporate performance standards in warranty repairs as well as training certifications. Multitask with our warranty department and VW Academy to facilitate multiple warranty courses. Instruct warranty classes (Level I, II & II) for all eastern region dealers. ● Monitor dealer warranty statistics through various corporate databases and continuous dealer contact. Also keep an ongoing communication with regional teams/field managers to determine next steps for dealer development/concerns and or audits. ● Continue an open communication with dealer and regional staff concerning issues of policy and or process changes. ● Coordinate audits through proper channels of notification as stated in corporate policy manuals. Organize and prioritize dealer notification and travel arrangements throughout North America. ● Update corporate files with the latest audit results, as well as expense reports and tracking documents. ● Work with other regional team members to support Corporate Warranty Audits.• Create and present individual dealer audit reports to dealer management and VWoA. Submit written report to VWoA.• Perform Remote (Desk) Audits with dealers to assist with updates and policy training.• Participate in corporate wide video broadcasts pertaining to warranty.