For a hotel corporation, managed a team to develop a new revenue management strategy, formulating the high-level strategy, organization requirements and change management planFor a hotel corporation, provided program assurance for one of its largest transformational programs to replace its legacy reservation system with CCO and CTO co-sponsorship. Led the set-up and running of an Integrated Delivery Team to monitor progress to plan, challenge approaches and collaboratively resolve issues across business, technology and vendor teamsFor a hotel company, supported the assessment of its eCommerce org. with a focus on its current performance, relevance given market demands and identification of improvement opportunities, including the development of an revised operating model, to drive overall performance and contributionFor a hotel company, managed a project to identify where its Commercial Services should strategically invest over three years. This included confirming market capability demands, evaluating current org. capabilities, and prioritizing/sequencing the required initiativesFor a global airline, led a team to improve the airline’s global injury rate (TRIR) for all key divisions through various initiatives across incidents and data, front-line behavioral change, leadership engagement and injury managementFor a large European airline, provided Program Assurance for several of key programs to deliver its business plan - including implementing a new CRM (Customer Relationship Management) strategy and developing its ancillary products portfolio in a more targeted mannerActed as Interim Senior Manager Crew Resources for a major international carrier where oversaw the day-to-day management of Crew Planning, Scheduling and Tracking for over 6,000 crew with a staff of ~100 personnelFor an international airline, improved revenue performance on a selected set of routes through different commercial initiatives across sales, RM, marketing and network

For a large international carrier, Scott oversaw a team negotiate with a significant Crewing vendor to determine final requirements and scope of a new crewing system. The project assisted the client to determine gaps in system requirements and measure the importance of each requirement. Additionally, Scott led the rollout a new crew preferential bidding system for the client’s cabin crew and flight deck.Oliver Wyman was engaged by a Middle Eastern Airline to help improve its ongoing operation within the Crewing and Operations Control Center (OCC) departments and to prepare the airline for continued growth. Scott’s objectives included: delivering improved business performance through process rigor and control, selecting new Crewing and OCC decision support tools to drive improved performance, and designing a world-class Operations organisation structure and associated HR processes.

For a large European carrier, Oliver Wyman was engaged in a Cargo Improvement Programme to improve revenue in the short-term and leave behind a sustainable program for revenue improvement beyond. Scott oversaw a team to improve the business through three main workstreams: ‘go-to-market’, pricing and yield management, and commercial effectiveness. Oliver Wyman was engaged by a European airline to support a business-wide revenue improvement initiative. Scott worked on three separate work streams which included a diagnostic of the airline’s sales force, redesign of fare families and development of key performance indicator (KPI) reporting.Oliver Wyman was retained by a Middle Eastern airline to assess the state of its Cargo division and the improvement potential. Scott was tasked with handling a wide variety of initiatives including bringing a new Sales and Marketing Manager up to speed on departmental issues. He helped drive several sales and marketing initiatives including a regional conference and a sales recovery plan.Scott, along with an Oliver Wyman team, worked with a Middle Eastern airline’s Revenue Management Department help the airline maximize its revenue through a) control of pricing and availability and b) ensure that perishable and limited capacity is allocated to the combination of passengers that will generate the most revenue. During his tenure, Scott oversaw a Fare Class Realignment, development of fare structure for the UK market and facilitated weekly regional Market Teams.

For a North American regional carrier in the US, Oliver Wyman supported various supplier negotiations. Scott assisted to determine and execute a negotiation strategy to re-position the carrier’s flight deck simulator training facilities to produce significant operational savings.Scott assisted the strategic sourcing group of a major domestic airline under Chapter 11 protection to renegotiate its contract for air-to-ground communication. As part of the initiative, Scott facilitated a court approval process for the executable contract by coordinating legal and business owners.Oliver Wyman was engaged by with a Mexican utilities company in 2005. The case consisted of determining the performance impact of fuel oil quality and load factor on the fossil fleet of plants, analysing maintenance management program with respect to international standards, and quantifying the impact of delays on performance. Initially, Scott created a database of generator operators in the US and their performance metrics. Then, Scott was the module leader of Phase II “Analysis of maintenance management program with respect to international standards.” The final phase entailed using previous analysis and additional data to drive to implications regarding the findings of the project.

A prevalent foundation engaged Oliver Wyman to conduct a study to examine strategies for enhancing availability of contraceptive commodities in the developing world. The focus was on two large sets of drivers of availability: funding allocation and supply chain management. The goal of the study was to look across these two large sets of drivers, identify the biggest issues, and develop potential solutions. Scott was brought onto the team to model to the impact of each of the proposed strategies. Oliver Wyman was engaged by a not for profit organisation to assess the cost structure and potential pricing for a malaria vaccine candidate approaching critical clinical trials. The client was working closely on the development of the vaccine with a large pharmaceutical corporation. Scott helped the organization understand this partner’s economics and identify key implications for upcoming contract negotiations and the ongoing relationship with this partner. For a Fortune 500 corporation, Scott assisted in the development of a managed services solution for a distributed systems environment. His accomplishments include developing a business case for the board of directors, request for proposal for potential suppliers, and evaluation of supplier responses to the initiative. As part of an infrastructure investment for a $15 billion corporation, Scott analysed the benefits of updating the company’s Wide Area Network (WAN) infrastructure from an obsolete design to a state of the art technology. Scott was primarily responsible for the financial and accounting analysis of the proposal, including the impact on the balance sheet and the non-cash impact on the income statement.For a leading airline, Scott managed the executory contract process as per Section 365 of the Bankruptcy Code. His team supported the end users in contract negotiation, development of business terms, and negotiation of pre-petition debt waivers.