- Developed my customer service skills and selling techniques.- Helped the store reach daily, weekly and monthly sales goals by focusing on achieving key performance indicators.- Trained the new Assistant Manager on company policies and procedures.- Continued to support the store during a time of transition by continuing to take shifts while working another job.

- Surpassed daily, weekly and monthly sales goals.- Refined my customer service skills by tactfully handling customer’s requests and concerns.- Developed sales techniques that worked better with the luxury items sold at Lids.- Analyzed and researched sales, offered suggestions on what product lines could sell well in the store that are not currently there.- Developed my interpersonal skills by handling customer inquires and staffing issues.- Scheduled staff to ensure full coverage of store hours was meet along with coverage appropriate for surpassing the sales budget while staying in my allotted hours.- Trained new staff on store procedures and selling techniques.

- Created new weekly content for the website

- Handled donation requests and denials for the Commissioner's Office.- Gathered single game and season ticket prices for all the teams in the CFL, which was later used in a document distributed to the teams.- Created invitations for the Commissioner's VIP Suite at the 102nd Grey Cup.- Created the 102nd Grey Cup VIP Gift Bag.- Created the Commissioner's VIP Suite seating chart (300+ VIP's) for the 102nd Grey Cup.- Hosted the Commissioner's VIP Suite.- Completed various tasks at the 102nd Grey Cup (fan gift to the Commissioner, "Thank you" cards for the fans etc.)- Assisted with the creation of the 2015 CFL schedule.

- Surpassed daily and weekly sales goals.- Developed my B to C selling skills, while I refined my interpersonal skills.- Lead training of new employees on the store policies and refining their B to C selling skills.

- Planned a conference for 80+ guests over 3 days.- Organized three (3) different locations where the conference took place.- Coordinated with multiple speakers and presenters before and during the conference.- Catalogued departmental projects.- Organized the departmental calendars ensuring staff was aware of deadlines and upcoming projects.- Catalogued survey responses using thematic coding.

Oversaw the day to day running for all of the parking at a major hospital.- Opened a new site for Standard Parking of Canada in Cambridge.- Exceeded expectations by opening the new Cambridge location earlier than scheduled.- Hired and trained all of the staff for the new Cambridge location.- Created a procedure manual for the frontline office staff.- Hired, trained and promoted staff at 4 different locations in London.- Increased monthly revenues by creating a more reliable auditing process.- Contributed to the increase in parking revenues to exceed $16 million.- Organized multiple vendors while 3 different construction projects were taking place.- Implemented new hospital wide parking voucher system.