Scott Boudreau Email & Phone Number

United States

United States

Colton, California, United States

• Coordinate and manage shipping and receiving operations for maintenance parts and shop equipment.• Improved efficiency by revamping and restructuring the inventory layout in a more intuitive manner.• Maintain responsibility for overseeing $700K in inventory with 700+ SKUs, including performing cycle counts and managing purchasing/stocking for office supplies, facilities materials, and safety equipment.• Established and currently maintain a positive working relationship with a key parts vendor to streamline resolution for order discrepancies, shortages, and alternate parts availability.• Collaborated with the local service vendor to address and resolve past due invoices.• Succeeded in reducing out-of-stock parts by 40% and non-usage stock by 12%.• Demonstrate strong knowledge of Microsoft Office Suite, Trimble, AS400, and handheld scanners.• Liaise with vendors to process warranty parts for credit or replacement.• Strategize with the Purchasing Manager to acquire additional inventory and secure optimal pricing.• Draft and prepare backorder reports with vendors to mitigate risks and avoid deficiencies.Previous Positions: Warehouse Lead, Mobile Technician

Ontario, California, United States

• Provided dynamic leadership to in-house service bay and 5 mobile technicians. • Earned recognition for ranking in the Top 10% of shops nationally in terms of service performance and achieving record revenue numbers within two months.• Utilized AS400 to generate service orders, maintain inventory, and manage employee payroll.• Led a high-performing team to achieve “no declined service calls” level in one month for the shop’s first time in over two years.• Managed and maintained service tool, office equipment, and tire inventories; identified and labeled tire inventory using handheld barcode scanners.• Aligned objectives and bridged communications with the Center Manager to achieve sales/budget goals.• Tasked with maintaining records of national account customer guidelines.• Delivered high-quality training, mentorship, and support to new and existing team members.• Evaluated staff member performance to identify strengths and opportunities for additional coaching.• Ensured compliance with all internal and external regulations, protocols, standards, and best practices.• Drove continuous improvement by identifying inefficiencies and implementing impactful solutions.• Spearheaded the development and deployment of innovative service department projects.• Fostered and maintained collaborative working relationships with colleagues and leadership teams.Previous Positions: Warehouse Lead, Mobile Technician

Fontana, California

• Contributed to operational excellence by hiring, training, and mentoring staff across three departments, 12 members directly supervised.• Handled inventory management tasks, including overseeing customer products and reporting stock levels to customers; demonstrated strong product and service knowledge.• Played a key role in preventing the loss of a high-value national account by finding and solving key communication errors.• Leveraged strong interpersonal and communication skills to build positive relationships with local and national account customers; developed and applied customer guidelines and procedures.• Compiled and managed data related to customer inventories, workplace policies, and program processes.• Ensured optimal quality while dismounting and remounting tires as an entry-level technician.• Responded to and resolved customer inquiries, concerns, and issues in a timely and professional manner.