Scott Bourque Email & Phone Number

Youngsville, La, Us

Baton Rouge, La, Us

• Identified and developed top talent within management structure to promote performance-orientedculture.• Supervised 5 general managers, 24 assistant managers, 100+ employees and managed all performancemetrics within the Lafayette, Louisiana territory.• Oversaw quality of operations of 3 locations throughout the Lafayette, Louisiana region.• Collaborated with corporate staff and franchisee to improve performance and grow sales.• Strategized business operations, merchandising strategies and personnel moves.• Developed and enhanced sales and merchandising programs, positively impacting bottom-lineprofitability with strong growth.• Recruited managers and supervisors to fill internal job vacancies.• Evaluated budget plans and current costs to project trends and recommend updates.

Bloomington, Minnesota, Us

• Identified and developed top talent within management structure to promote performance-orientedculture.• Supervised 3 general managers, 12 assistant managers, 75+ employees and managed all performancemetrics within the Lafayette, Louisiana territory.• Oversaw quality of operations of 3 locations throughout the Lafayette, Louisiana region.• Collaborated with corporate staff and franchisee to improve performance and grow sales.• Strategized business operations, merchandising strategies and personnel moves.• Developed and enhanced sales and merchandising programs, positively impacting bottom-lineprofitability with strong growth.• Recruited managers and supervisors to fill internal job vacancies.• Built one new store from ground up with clear and proactive business leadership.• Evaluated budget plans and current costs to project trends and recommend updates.

Atlanta, Georgia, Us

Execute the restaurant plan in order to achieve operating standards, sales, and profits. This isaccomplished through staffing, training, marketing, controlling costs, managing day-to-day operationsand subordinates, and maintaining the restaurant to the extent that customer service was maximized.• Manage staffing and scheduling functions for 2 assistant managers, 6 shift leaders, and over 55employees• Adhered to and monitored compliance of all policies and practices, took appropriate actions to correctviolations• Oversee the personnel management functions including interviewing, hiring, and training personnel towork in the restaurant environment, as well as terminating employees when required• Coordinate between back-end and front-end activities, including providing high quality food, whileensuring employees motivation remained high as well as keeping ticket times low• Consistently increase sales at a rate of 6% or better for five consecutive months• Manage customer complaints and inquiries, provided resolution to customer service issues

Arlington County, Va, Us

* Coordinated training, resources, and equipment for the training of personnel in a variety of tasks ranging from Army directed annual training requirements to complex military operations. * Prepared and executed weekly training meetings with executive leadership. * Responsible for compiling reports and statistics to illustrate resource and personnel constrains as well as number of personnel trained and mission statuses.• Provided tough realistic training to over 5000 initial entry students with limited time, personnel andequipment, successful increased the proficiency of all students• Conducted daily composite risk management and implemented strict safety measures ensuring thesafety of all personnel during execution of various missions with zero incidents or equipment damage• Supervised 65 personnel; maintained direct responsibility for the training, discipline, welfare, andmorale and professional development of all team members• Coordinated the training for over 500 personnel, ensuring resources were available or procured tosupport required training and that proper preparation was conducted prior to execution of training• Assessed the capabilities of subordinates and developed, coached and trained them to identifyproblems and create innovative, and practical solutions to problems• Implemented a successful safety program within the organization, the program directly attributed tothe flawless safety record with zero incidents• Maintained 100% accountability of over $10M worth of communications equipment

Associate Of Arts - Aa, General Studies

Bs - General Psychology, Psychology