All signage for multi-residential communities such as apartments, condos, hotels, senior and medical facilities, mobile home parks and marinas.

I am an integral member of the project team responsible for delivering quality sign packages of varying size and complexity. Responsible for directing, organizing and controlling project activities, including manufacturing, installation and customer satisfaction under the direction of a Project and Account Manager. Assist the Account Manager in the drafting and issuance of project proposals, RFP’s, budgets and preliminary schedules. Complete onsite surveys with customers at various levels. Negotiate the cost of shipments and instillations across the United States. Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures to assure accuracy and profitability on each project. Prepare substantial completion certificates and ensure all required project close out documents are obtained.

The Service Manager (SM) is primarily responsible for managing the customer deliverables, SLA’s and requirements for specific accounts and their sign maintenance and repair services requirements through its three major phases: Development, Planning and Execution.

Licensed in the state of Florida to sell Pre-need funeral services and cemetery property. Provide assistance to families in need with appropriate cemetery property and items associated with the cemetery. Set appointments and make presentations at company location and occasionally in prospective client family homes to present all options an individual has upon time of death and to discuss advantages of pre-purchasing these options verses waiting until time of need. Customer Service Representative for cemetery customers. Created, submitted and followed up on customer requests concerning anything with the cemetery. Maintained records of personal sales activities and performance results in the company Customer Relationship Management tool.

I have been with Telamon since March, 2008. I started in the Order Management department for our warehouse division and moved to a Project Manager position in August 2009. Shortly after I moved to the Contact Center and started as the Administration Manager then the acting Operations Manager. I moved to the HTC Account Manager position in June of 2011 and now am the current HTC Program Manager and Administration Manager for the Contact Center.

I worked with our Search Partners (recruiters) to get them to submit candidates (fill our pipeline) for our open positions throughout the United States within the Pharmaceutical Industry. I also created and posted job descriptions on designated websites.

Post Masters is a Non-Profit organization and is a division of Anthony Wayne Services. As the Operations Manager of the Indianapolis Post Masters location, I was responsible for all aspects of this site. I employed individuals with disabilities while merging a workforce of individuals from the community as well. We processed all types of mail including machine sortable along with hand sorting. We completed pick and pack projects, pickup and deliveries. I turned a division that had not been in the black at all in the Indianapolis market into a profitable division within one year.