Scott Brinkerhoff Email & Phone Number

New Jersey, United States

San Jose, CA, US

San Jose, CA, US

• Network consultant for Enterprise class customers in the retail and financial segment amongst others
• Developed and wrote HLD/LLD (High/Low Level Designs) for various network technologies
• Prepared and delivered advanced technology training sessions in Network Security and Data Center
• Provided onsite support for implementation and troubleshooting maintenance windows
• Worked with customers to optimize existing networks through hardware life cycle management, configuration best practices, software standardization and security advisory mitigation
• Partners with regional sales teams to position product solutions and services in alignment with leading enterprise architectures

San Jose, CA, US

• Acted as a technical lead for the VPN and Firewall TAC Support Teams providing escalation support for issues requiring complex troubleshooting
• Drove problem resolution through pro-active technical case reviews
• Engaged with internal development groups and product escalation teams to investigte software defects
• Collaborated with business units to improve product supportability and functionality
• Worked with global TAC teams as a mentor and to provide training for new technologies they would be supporting
• Managed the firewall team’s lab space by procuring new devices as needed, maintaining/upgrading existing devices and interfacing with the lab operations team

San Jose, CA, US

Performed as a Technical Lead for the VPN TAC team, providing escalation support of Cisco's VPN technologies including IPSEC VPNs, DMVPN, GETVPN and SSL VPN (AnyConnect).

San Jose, CA, US

Support engineer in the backbone Technical Assistance Center (TAC) for Cisco's portfolio of security technologies include AAA (ACS), Firewall (PIX, ASA), VPN(Ipsec, AnyConnect) and IDS/IPS. Provided advanced troubleshooting and configuration assistance for complex scenarios.