Scott Britton Email & Phone Number

London, GB

Surbiton, Greater London, United Kingdom

• Lead all revenue focused teams, including Trading, Bed Trading, Cost Control, Pricing & Ancillaries.
• Ensure comprehensive performance analysis is undertaken regularly and use insight, knowledge and experience to accurately forecast financial performance.
• Report and present current trading conditions and forecasts to director level management
• Drive innovation of yielding techniques and systems to ensure Crystal are best placed to optimise yield.
• Lead procurement and development of new ancillary platform designed to deliver margin growth and optimise bundling techniques.
• Ensure revenue management teams are appropriately structured and trained in order to maximise revenue performance across all streams.

Surbiton, Greater London, United Kingdom

• Lead team of 4 to delivering business revenue and margin targets as well as maximising yield of both committed charter flying and committed beds
• Analyse trends and performance, turning results into plans to constantly drive improved results.
• Influence all teams around the business to take appropriate actions, assisting trading and ensuring that margin in maximised. This can include influencing marketing campaigns, creating strategies for bed procurement.
• Train and develop both experienced and brand new team members to create a balanced working team that can deliver results when always under pressure
• Use experience and expertise to assist and advice other commercial manager on ancillary pricing and strategy
• Developed systems and processes to give the team the resources to become more time efficient and as a result have the time to optimise yield and profitability

Surbiton

• Analysing KPI performance to create plans and actions for colleagues in wider business to continually improve commercial performance
• Strategy planning, including product development, capacity planning and initiatives to improve destination performance both commercially but also with ever increasing focus on customer experience
• Worked with key destination stakeholders to improve relationships and communications, leading to greater collaboration in delivering destination goals
• Developed and implemented ancillary strategy to reverse trend of decreasing performance and deliver increased YOY margin
• Developed team member leading to promotion to same role
• Lead project to replace ancillary system, involving working with Project Manager and Business Analyst to deliver a business case to be approved by senior management. Currently in process of project delivery.

Surbiton

• Maximising margin and performance of France, Switzerland and Andorra programme
• Developed new methods and best practices to increase margin and load factor
• Taken lead on new project to deliver new system to increase ancillary performance
• Responsible for Ancillary pricing and commercial performance
• Changed strategy of loading ancillaries to increase accuracy and maximise customer choice
• Responsible for pricing and yielding of large amount of committed stock both flying and accommodation to ensure maximum commercial performance whist managing risk

Kingston Upon Thames, United Kingdom