A proven leader with over 15 years experience in the electronic payments industry including 11 years of call centre management experience.Proven analytical skills, thorough attention to detail and sound judgement.Exceptional customer service skills.Ability to influence decision makers and drive business results.Proven leadership and coaching skills.Strong verbal and written communication skills, with the ability to effectively communicate at various levels across the organization as well as to customers and external partner organizations.Exceptional problem solving skills sufficient to handle escalations at various levels.Conceptual and forward thinker.Proven ability to lead teams by inspiring and engaging; demonstrated desire to spark team’s intrinsic motivation by creating a work environment that supports an individual’s need to self direct, enables team to become experts in their role and connects them to the bigger picture. Experience in project management with proven highly developed skills in planning and implementation.Extensive business knowledge including Field Operations, Product Development, Customer Boarding, Customer Profile Management, and Customer Service.Fully bilingual in English and French.