Scott Burke Email & Phone Number

Remote

• Prepare data for management presentations and status reports, providing technical perspectives as needed andidentifying trends or situations needing escalated attention.
• Develop and automate daily, weekly, monthly, quarterly and annual reports based on parameters/reportingrequirements; analyze data trends and root causes of problems that may affect service delivery utilizing SAS and.
• Work with requestors and Supervisors/Managers to develop and document complete specifications for recurring andapplication-based reports.
• Aggregate and analyze data from multiple sources to produce end to end analyses.
• Recommend process improvements based on data analyses; follow up on initiatives with Cognizant operations team.
• Support senior leadership as the primary operational Customer Service point of contact for all delegated vendorinquiries. Coordinate with EmblemHealth Vendor Relationship Managers to ensure all Vendors delegated for.

o Insight Research Analyst – Voice of the Customer September 2020 - Currento Responsible for Delivery & Execution of NPS/ OSAT/ MSAT reporting and insights to CEO, Board, EC and other senior leaderso Responsible for Issue management, Vendor Management (Contract support and expertise), InfoSec Management, and Model Risk Management, Information Sharing.

Colorado Springs, Colorado Area

o Supported the Human Centered Experience body of work for Sales Strategy Practices & Advice.o Developed coaching strategies, Leader routines and controls, specialty leader roles (Manager Admin, Leader Coach), leader development programs for Enterprise Saleso Responsible for team real-time tracking status tracking of sales development programs in Rally.

United States

o Responsible for coordinating and providing training activities to include new hire, cross-skilling, 3P support and up-skilling support. o Lead Senior for Pipeline class facilitating 10-day onboarding and all coaching activities o Use of Work Force Management and business insights to drive policies regarding scheduled adherence, phone adherence, callout.

Colorado Springs, Colorado Area

• Leveraged consistent Consultative based conversations with investors about their holistic financial plan.
• Delivered guidance using Investment Allocation tools/ActivePlus Portfolios.
• Served as single point of contact to assist investors through complex circumstances providing education and technical expertise on all T.
• Rowe Price products and services.
• Using a consultative framework, developed qualified referrals and opportunities for Advice Delivery and Advisory Planning Services.

Colorado Springs, Colorado Area

• Managed business to business employer development to secure viable option for employment for university graduates, resulting in multiple employer accounts and placement of candidates in paralegal, criminal justice and.
• Conducted analysis to address client relationship management deficiencies that impacted student experiences and created and inconsistencies between business units. Proposed solution led to conversion to single CRM.
• Key contributor in the designing of rules, requirements, procedures and successfully operationalized inter-departmental customer relationship management tool and dashboard.
• Acted as SME to identify and implement business solutions to improve student outcomes, keeping activities aligned to key organizational strategies and aligned with Department of Education compliance and regulatory.
• Continually consulted with and presented to leadership regarding data-driven process and workflow solutions which resulted in implementation of several best practices for Career Advisor and Employment Specialist.

Colorado Springs, Colorado Area

• Met with new and existing customers to sell auto, home, life and health products.
• Interviewed prospective clients to learn about financial needs and discuss any existing coverage.
• Finalized and maintained all types of personal lines insurance policies within owned agency.
• Followed up with potential clients regarding online information requests.
• Processed applications, payments, corrections, endorsements and cancellations.
• Cultivated positive relationships with providers to drive profits.

Colorado Springs, Colorado Area

Applied planning and analysis along with technical capabilities to identify and de-escalate client ITSM product and business challenges while initiating solutions in an effective and timely manner.o Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns and fulfillment of.

Colorado Springs, Colorado Area

Dynamic, senior-level manager and sales professional with a proven commitment to excellence.* Drive revenue growth, expand market penetration, and win dominant market share.* Record of providing excellent operating, strategic, and business leadership for sales and service.* Experienced in start-up, high growth, and established corporate and.

Colorado Springs, Colorado Area

As Sales Director I was responsible for outbound sales teams and the development and execution of strategic plans to include call monitoring, coaching, feedback, and training to grow revenue through understanding customer needs and challenges. o As a Business Analyst, using internal and external data sources I was able identify trends and opportunities to.

Bachelor Of Arts - Ba, Business Information Systems, Cum Laude

Business Administration And Management, General

Education record