Overseeing the successful operation of 3 hotels in Williams, AZ. Seeking to deliver exemplary results in service, standards, and financial performance.

Working to enhance this 96 room property.

Responsible for the successful operation of a 100 room hotel located in Flagstaff, AZ.

Managing the successful operation of a 96 room hotel located in Williams, AZ.

Responsible for the successful operation of a 96 room hotel just blocks from downtown Mesa, AZ. Bringing a wealth front office, food & beverage, and sales experience to this location.

Working with Service Providers across the country to enhance their e-commerce inventory. While developing targets and market strategies to optimize revenue that in turn increase brand exposure.

Managing over 250 accounts and growing in order to provide premium customer service.Main responsibilities are Contract Renewals, New Advertising Sales, Customer Dispute Liaison, Advertising Consultant, and Web Visibility Management.

Manage a team of 22 employees from Guest Services, Concierge, Front Desk, and Regency Club Attendants. Main responsibilities are hiring, training, and scheduling. Tasked with implementing a new customer service program called "Changing The Conversation" designed to dig deeper into what hotel guests are saying and tailoring their stay as an individual. In addition I am responsible for 45/90 day team member reviews, development, and annual reviews.

Managing a team of 50 employees including guest services, concierge, front desk, PBX, in-house reservations, personal concierge, and ski valet departmentsResponsible for hiring, training, scheduling, forecasting, and budget managementImplemented a brand new guest experience program to capture pre-arrival arrangements, loyalty program guests, and improved arrival/departure experienceDeveloped and remodeled the Ski Valet program to deliver a luxury experience for all resort guestsSecured capital expenditures to enhance the guest transportation experienceResponsible for annual and 90-day staff reviews, development and action plans, forecasting accuracy

Managing a team of 40 employees including guest services, bell desk, valet parking, doorman, car rental, and livery servicesResponsible for hiring, training, scheduling, forecasting, and budget managementOrganized group events, local catering events, guest arrival/departures hotel parking operations, conduct weekly staff meetings, and attend pre-convention meetingsGenerated total departmental profit of $867K for the 2009 calendar year, and increased overnight valet revenue by 3.6%Responsible for parking revenue generation, monitoring, forecasting, and special events totaling 2500+ guests (2008 presidential election night event, RM Classic Car Auction, Phoenix Suns & Stars event, St. Vincent de Paul Charity Breakfast, and more)Provide customized solutions to each and every individual guest experience to ensure total satisfaction, loyalty, and brand awareness

Overseeing F&B outlets, including The Wright Bar, Biltmore Grille, and Cabana ClubResponsible for all service personnel including hosts, bartenders, and servers on daily operationsPurchasing, inventory, and cost control, staff training, and daily balance checksMaintaining brand standards and high quality of service to achieve maximum guest satisfaction

Co-founded and developed web based real estate marketingDirected company software, support, and service initiativesDeveloped sales and marketing by conducting real estate brokerage product training seminarsAttended trade show and industry events such as National Association of Realtors Convention