• Provide remote, telephone, and email diagnostics, troubleshooting and remediation of issues in storage networks • Perform advanced troubleshooting of connectivity issues through log review for VMware, Brocade, Cisco, Force10, Microsoft and other vendors • Serve as management assigned resource to highly sensitive cases and customers, including onsite visits for severe cases• Collaborate with other Support Engineers, Seniors and Escalation members to build team knowledge and documentation standards • Provide technical, procedural, and soft skill training to new and existing Support Engineers • Implement Best Practices in customer environments to facilitate optimal performance of systems • Participate in process improvement exercises to ensure SLA expectations are met• Use Delta ticketing system for managing queues, documentation of support incidents including resolutions • Participate in internal and external training programs to maintain and expand technical expertise

Work with the support engineer team and management on customer issues and escalations. Direct contact with all members involved with high availability issues until resolution is achieved.

• Provide remote, telephone, and email diagnostics, troubleshooting and remediation of issues in storage networks • Perform advanced troubleshooting of connectivity issues through log review for VMware, Brocade, Cisco, Force10, Microsoft and other vendors • Serve as management assigned resource to highly sensitive cases and customers, including onsite visits for severe cases• Collaborate with other Support Engineers, Seniors and Escalation members to build team knowledge and documentation standards • Provide technical, procedural, and soft skill training to new and existing Support Engineers • Implement Best Practices in customer environments to facilitate optimal performance of systems • Participate in process improvement exercises to ensure SLA expectations are met• Use Microsoft CRM ticketing system for managing queues, documentation of support incidents including resolutions • Participate in internal and external training programs to maintain and expand technical expertise

• Provide remote, telephone, and email diagnostics, troubleshooting and remediation of issues in storage networks • Serve as management assigned resource to highly sensitive cases and customers, including onsite visits for severe cases• Collaborate with other Support Engineers, Seniors and Escalation members to build team knowledge and documentation standards • Provide technical, procedural, and soft skill training to new and existing Support Engineers • Implement Best Practices in customer environments to facilitate optimal performance of systems • Use Microsoft CRM ticketing system for managing queues, documentation of support incidents including resolutions • Participate in internal and external training programs to maintain and expand technical expertise